Travel Insurance Reviews for AXA Assistance USA Platinum


The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rate the AXA Assistance USA Platinum plan
(4.36 out of 5)
based on 135 ratings and reviews.
96% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
AXA Assistance USA Platinum
Just the peace of mind knowing we had good coverage in case of emergency was worth any extra cost!
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 24,2016
The trip included a
AXA Assistance USA Platinum
Thankfully, never had to make use of the insurance so cannot comment on fulfillment-related issues.
Robert Z. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
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    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 29,2016
The trip included a
AXA Assistance USA Platinum
Had a number of previous policies for previous trips and never had a claim. Claim in excess of $40,000 was paid promptly after requested information was sent in with no additional questions. The process was surprisingly hassle free. A great company!
Millard G. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
The trip included a
AXA Assistance USA Platinum
MY husband and I needed to cancel a cruise due to family illness. We were very pleased with the service and promptness with which AXA Assistance guided us through the refund process. I would highly recommend purchasing a policy from them.
Miriam C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
I had to appeal three times before $40 of my $120 claim for expenses incurred as a result of baggage delay was allowed. They didn't think the cost of transportation to get to a store to purchase needed clothing was reimbursable. People I spoke to on the phone had no authority to deal with the claim. The documents sent to me referred to me as "the patient" on what was obviously a medical insurance form. I think the claim was finally allowed only because I was stubborn and persistent.
Paul F. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for you feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a Customer Advocate. Our Customer Advocates will explain policy benefits, help submit documentation, assist in filing appeals, and contact the insurance company on the customers behalf in an effort to expedite the claim process. We can be reached 7 days a week by calling 800-487-4722.
    Jan 19,2016
    • Crystal
      AXA Assistance USA
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      We apologize for any difficulties you may have experienced during the claims process. We appreciate your comment as we continually look for ways to improve our product and member experience. We understand the claim in question has since been resolved, however please feel free to contact us directly if we can be of any further assistance.

      Jan 20,2016
AXA Assistance USA Platinum
Amazingly quick coverage with no hassle. We had to cancel the entire trip due to a medical emergency. Our entire trip was refunded quickly without any back and forth.
Gregg R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
Thank goodness we didn't need to file a claim, but we are so grateful to have your excellent coverage. We wish you Happy Holidays, and a happy, healthy and prosperous to all of you, and your families.
Laura D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
AXA Assistance USA Platinum
This plan is not comprehensive. I am very dissatisfied with my claim.
MERYL S. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. This review has been forwarded to the insurance provider.

    We are sorry to learn that you are dissatisfied with the plan and that your claim was denied. Unfortunately, it appears that your trip was cancelled for a reason that is not covered within the terms and conditions of the policy. Please call us at 800-487-4722 if you have any questions or concerns.
    Jan 16,2016
The trip included a
AXA Assistance USA Platinum
Since I made no claim on my AXA Assistance USA Platinum plan, I can't give a complete review; however I was completely satisfied with the plan cost and coverage. The piece of mind I had knowing that I was covered should an emergency arise made for a worry free trip.
Donald T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
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    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you.

    Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 01,2015
AXA Assistance USA Platinum
Easy too use website and on going communications and updates make travel at ease!
Terry M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Nov 17,2015
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