Travel Insurance Reviews AXA Assistance USA Silver
The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.
To learn more, see the AXA Assistance USA Silver product page.
The trip included a
cruise
tour
AXA Assistance USA
Silver
i made multiple changes in dates and coverage amount with no difficulty. Fortunately did not have to make any claims.
Kaye D. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 17,2017
AXA Assistance USA
Silver
Felling lucky that I did not have a need to use the insurance but felt glad I had it if necessary.
Joan F. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Feb 13,2017
The trip included a
tour
AXA Assistance USA
Silver
Thankfully I did not need insurance. It is impossible to rate a product I did not use. However, I will say the site is easy to use, it's very easy to get human assistance, and prices are cheaper than what is offered by travel companies.
Richard C. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 10,2017
The trip included a
cruise
AXA Assistance USA
Silver
WILL DEFINELY USE YOU AGAIN WHEN WE TRAVEL. HAD A CLAIM AND GREATLY APPRECIATED YOU TAKING CARE OF IT. THANK YOU.
John T. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Feb 08,2017
The trip included a
cruise
AXA Assistance USA
Silver
Went on a wonderful cruise and we knew you had our back is anything went wrong. Thank you.
Nancy B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection and having your back for all of your future endeavors!Feb 03,2017
The trip included a
tour
AXA Assistance USA
Silver
Since I fortunately did not have a claim, I don't know how well you work, but I was very pleased w/the coverage, will use again, and will recommend.
Gloria R. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jan 31,2017
The trip included a
cruise
tour
AXA Assistance USA
Silver
Did not have to make a claim but felt comfortable knowing we had the coverage.
Reginald J. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jan 31,2017
AXA Assistance USA
Silver
We were extremely unhappy that AXA would not reimburse us for a missed connection. We recommend that anyone considering this trip insurance not buy it. We paid more for AXA insurance than our friends who bought AAA insurance. Our friends were reimbursed immediately for the same missed connection while AXA refused to pay for the additional tickets that we had to purchase when our connection was missed due to a airplane mechanical problem. We appealed the refusal and were told since technically the delay did not meet their "3 hour requirement" they would not reimburse us. When asked if a appeal like this was ever granted we were told to the agent's knowledge "no such appeal had ever been granted".
Beverly D. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you very much for your comments.
On behalf of the Insured, InsureMyTrip did follow up with AXA Assistance on the status of the appeal. Unfortunately the appeal was also denied since reimbursement under Missed Connection required at least a 3 hour delay. This delay totaled 1 hour and 43 minutes so reimbursement was denied.
Please call us at 800-487-4722 if you have any questions or concerns.Feb 11,2017
AXA Assistance USA
Silver
Although we did not need to use the plan, I felt much better about traveling out of the country knowing that we were covered if needed.
Randi S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jan 26,2017
AXA Assistance USA
Silver
I had an issue that was not covered and that I had not anticipated. I had a broken hearing aid. From reading the coverage, I believe it was not covered and cost me over $200.
Linda B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Jan 17,2017