Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Trip insurance is expensive. Always buy it, have never filed a claim.
Christy L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Unfortunately, I had to file a claim for a missed trip due to a medical problem. Generali settled my claim quickly, politely, and fully. I am more than satisfied with both Generali and Insuremytrip.com!
Cynthia K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
A peace of mind having the insurance as a fallback, if something had come up.!
Philip S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we didn’t use the insurance plan that we purchased, it was nice knowing that if something happened medically that we would be able to be evacuated from an island while we were on a cruise. I believe the price was a little bit steep. I think $69 per person would’ve been more Reasonable and in the future, I will be looking for insurance for future cruises, but I will probably look for a lesser priced plan
Alice R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
The trip included a
tour
Generali Global Assistance
Standard
Thankfully, I did not need to use the insurance. Comfort knowing it was there, just in case.
DARLENE Y. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We were very happy with the policy and Generali was easy to work with when we had to contact them about a possible cancellation. Generali informed us there is a section on the claim form the physician needs to complete if the trip is cancelled. Thus, I recommend you obtain the claim form (digital copy would be fine) when you buy the insurance policy so if you visit a physician who determines you have to cancel your trip, the physician can complete the section at that time ... who wants to come back to get the form completed at a later date. Generali emailed the form to me while I was on the phone with them so we had it when we visited the physician ... fortunately we were given the green light to travel!
Robert K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Always better to have and not need then to need and not have.
Mary N. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I almost had to submit a claim, but my lost item was found and returned to me by Gate 1 Travel.
Kathleen R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I bought flight delay insurance, because when I purchased my ticket, our President had shut down the government, reopened it, and was threatening to shut it down again - this would have possibly, again, shut down the Air Controllers, TSA, and, thus, air flights. So, I wound up buying this. Didn't need it. But was happier having it. Found the service in 2016, when I insured a very expensive trip, and was reimbursed in full when my husband was diagnosed with ALS. It's worth the cost. Good company. Good service. Dependable. Lots of options.
Karen B. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your review. We are pleased to hear that Generali Global Assistance reimbursed you for the prepaid non-refundable travel expenses for your 2016 trip to Alaska.
Please keep in mind that in order to be reimbursed under Trip Cancellation, Trip Interruption or Travel Delay under a comprehensive plan, it must be due to a covered reason or meet the definition of hazard as listed in your policy. None of the policies listed on our website including your Generali plan would reimburse you if your trip canceled, interrupted or delayed your trip due to a threatened governmental shutdown. Coverage would have only been available with Generali's Premium plan under the optional Cancel for Any Reason rider.
"TRIP CANCELLATION FOR ANY REASON BENEFIT
If you purchased this optional coverage, we will reimburse you for a percentage of the prepaid, forfeited, nonrefundable Payments for your Trip, if you and all other Insured traveling with you cancel the Trip for any reason, provided:
1. your payment for this coverage is received within 24 hours of the date your initial deposit for your Trip is received; and
2. you are not disabled from travel at the time you pay your premium; and
3. you have insured 100% of all arrangements booked through the travel supplier from whom you purchased this plan that are subject to cancellation penalties or restrictions; and
4. the Trip cost per person is no more than 10,000 USD, and the Trip cost per reservation is no more than 20,000 USD; and
5. you cancel your Trip 48 hours or more Prior to your Scheduled Departure Date.
Limitations Please be advised this benefit is not available unless all Insured under your coverage cancel the Trip."
Please feel free to call us at 888-733-6183 if you have any questions.Mar 26,2019