Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Preferred
Staff on the phone were professional, and helpful. They worked hard to answer all my questions. I felt like they wanted to be sure I understood ithe coverages. I felt I was covered on the trip. I have no way of commenting on the process of filing a claim or how claims would have been accepted and paid. But their attention to making sure my questions were answered in the initial interactions installed confidence they would be handled professionally.
Stephen C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Everything was good. Thank you.
Jorege F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Peace of mind makes a vacation much more enjoyable, and trip insurance is a small price to pay for protecting a multi-thousand dollar trip. We didn't need to make a claim this time, but for another trip we did. Generali Global Assistance gives great coverage at a good price.
Joan M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
didn't need = a GOOD thing!...
Angela D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Glad I didn’t have to use it.
Martha M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We have used Generali (under both the CSA; Generali names) policies for years without ever filing a claim and were satisfied. Now that we have gone through the difficult claims process, which took hours and involved some contradictory information from their online help, we'll switch to a company with a clearer description of the coverage offered. Other providers state very clearly what the medical and dental coverage includes, and we will choose between one of them for our upcoming trip. Since our credit card covers all the trip delay, lost and delayed luggage, etc, medical coverage is the important part of a trip that needs coverage from a travel insurance policy.
John H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the ins- but is sure good to have.
Dion P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Great company.
Betty S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The woman I spoke with on the phone when I signed up for my plan was extremely knowledgeable and helpful. I did not need to use the plan therefore I cannot speak to how easy or difficult it was to file a claim.
Valerie M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Having had the good fortune of not filing a claim for my trip, this is a review of the contract document, not its implementation. One reason I chose this plan was because I felt the contract document was well written, well organized, and easier to understand than those of other trip insurance companies.
Paul L. would
recommend this plan to a friend or relative.
We did contact Generali to explain the confusion in your policy wording.
Here is their response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase, and contacting
(800) 348-9505 or [email protected] with additional questions."