Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Preferred
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully I did not have to use it. Comforted to know we had it.
Dennie Max R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
When I fell off a poorly designed sidewalk in Lahaina, HI, while trying to assess whether or not I was injured enough to require medical attention, the thought crossed my mind "this is what trip insurance is for". IF I had needed medical attention we would have missed the cruise ship back to the mainland, so it would have been a "major glitch" in the program. Luckily, I was able to walk away with a few scrapes, bumps and bruises and recuperate during the 5 days at sea.
I will never again waiver as to whether or not trip insurance is necessary! IT IS.
I will never again waiver as to whether or not trip insurance is necessary! IT IS.
Carolyn O. would
recommend this plan to a friend or relative.
-
Carol
We are very glad to hear that you did not suffer serious injuries in your fall. It is not uncommon for travelers to view the cost of travel insurance as a waste of money, that is until they need it. If you had submitted a claim, Generali would have worked with you to make the claim process as quick and easy as possible.Apr 16,2019
The trip included a
cruise
Generali Global Assistance
Preferred
General Global Assistance offers a variety of plans for travel insurance and I found one that suited my needs. Did not get coverages I didn't need or didn't want but did get excellent coverages I did want. Traveling outside the U.S. it's important to have emergency travel plan back ups and I had peace of mind knowing I was well covered by General Global Assistance. I didn't need to make a claim, for which I am thankful. But it was nice knowing I had General Global Assistance to rely on, if necessary.
Susan R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Priced competitively.
Lavera B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have always purchased my trip insurance from CSA on Insure My Trip. It is great coverage at a great price.
Walter P. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
My wife had an emergency medical condition requiring surgery arise just before we were going to take our trip. I filed the claim with CSA and everything was processed quickly and without issue.
Christopher Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we did not have to use the insurance. Just knowing that we were covered in case anything happened made our trip worry free.
Neal K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We had to cancel our trip because of weather. Our claim was processed promptly and all money was returned.
Douglas V. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Used you many times, no problem. Easy, good service, both for purchasing and for a claim previously requested.
Stephanie G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
We thank you for your feedback. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "