Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we have used this plan before, we have never had to make a claim. But, based on reviews & cost comparisons, we have always felt that had we needed to make a claim we would have had no problems in doing so. That "peace of mind" allows us to fully enjoy our vacations.
Kenneth M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
Many of our flights were delayed. One required us to stay over night in JFK airport. When I called to ask about our travel delay benefit to pay for hotel, transportation, and food the phone representative told me there was no coverage if the delay resulted from airport construction. Upon repeated questioning she finally said we did have coverage. Other than this, the coverage seems to be a good value.
Sharon S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We are thankful that we did not need to use the coverage. We had a wonderful trip and knowing that it was insured helped give peace of mind during it.
William V. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully, we did not have to use it but it brought piece of mind knowing it was in place.
Lois C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
good coverage
Michael M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
This seems like a totally unfair response to our claim. The flight we were scheduled to fly on to the Pribilof Islands either had a pilot not show up or he showed up under the influence and therefore the "operational shortage." It was a three-and-half hour flight across the ocean. How could that be accomplished without a pilot?
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
Robert B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Deborah
Generali Global Assistance
We’re sorry to hear your trip was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage if your flight is cancelled as a result of a mechanical breakdown of the aircraft, adverse weather, or an organized labor strike. Unfortunately the reasons you mention in your review are not considered mechanical breakdowns or organized strikes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Dec 25,2016
Generali Global Assistance
Standard
Easy to purchase.
Covered what I needed.
Reasonable cost.
Fortunately I didn't need to file a claim so, beyond that, five stars.
Covered what I needed.
Reasonable cost.
Fortunately I didn't need to file a claim so, beyond that, five stars.
Janet S. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
This offered peace of mind knowing I was covered if needed. I didn't need to use it and had a great trip.
Pamela A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
No issues, price was fair, almost forgot I had insurance...
Paul K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully we did not have to file a claim.
Ivan S. would
recommend this plan to a friend or relative.
Each policy will define certain Hazards that would be covered under the travel delay benefit. CSA states under this definition that any delay of a common carrier (including inclement weather) would be covered. For a delay to be covered at an airport, it must result from an airline or common carrier directly.
Please feel free to contact us at 800-487-4722 in the future if you have any main concerns. Our licensed representatives are available 7 days a week.