Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, no claim was neccessary to file, but it was reassuring to know we were covered for unforseen occurences.
Francis D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
All good - but the online process was a bit cumbersome - could be more consumer friendly to fill out form - keep draft etc.
John G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Plan administrators interpreted a diagnosis that occurred after purchase of plan, and prevented travel, as pre-existing. Subsequently , my claim was denied.. even after appeal. My travel companion's insurance company reviewers were able to understand the diagnosis was NOT pre-existing, and reimbursed her immediately, without question. VERY disappointed.
Suzanne P. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your review.
After consulting the claims department, Generali has advised that the injury occurred within the 60 day look back period prior to your effective date of coverage but did not improve. As a result, there was a possible worsening of the condition that resulted in surgery at a later date.
Since your plan did not include a preexisting condition waiver, the denial of coverage is correct according to the terms and conditions of your policy:
"PRE-EXISTING CONDITION means a Sickness or Injury during the 60 day period immediately prior to your effective date for which you or your Traveling Companion:
(1) received, or received a recommendation for, a diagnostic
test, examination, or medical treatment; or (2) took or received a prescription for drugs or medicine.
Item 2 of this definition does not apply to a condition which is treated or controlled solely through the taking of prescription drugs or medicine and remains treated or controlled without any adjustment or change in the required prescription throughout the 60-day period before coverage is effective under this Policy."May 31,2019-
SuzanneB
Wrong. Diagnosis of a sprained ankle(correct or incorrect) does NOT equal torn tendon and need for restructuring of ones heel. My travel companions insurance company was able to differentiate.. and refund immediatelyMay 31,2019
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SuzanneB
Earlier version? It was purchased in FebruaryMay 31,2019
The trip included a
cruise
Generali Global Assistance
Standard
My wife and I were about to depart on a long-planned (very expensive) vacation and cruise aboard the Regent Explorer. However, right before we were to leave for our flight to Italy, both of us became seriously ill and we were both hospitalized. Fortunately we had purchased our policy thru InsureMyTrip and I had selected Generali as our provider. The service from Generali could not have been better. The entire process was handled very efficiently via email. After submitting all of the forms and doctors' reports (extensive but understandable) our claim was paid immediately. Although we were very disappointed that we were unable to take our cruise, we could not be more satisfied with the service and claim processing we received from Generali. I highly recommend that anyone contemplating a trip consider Generali as their insurance provider. I should also note that Generali was extremely competitive in their pricing as well. Thank you InsureMyTrip and Generali.
Howard S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Travel insurance of this nature is a requisite risk strategy for extended foreign travel. As a consumer I feel compelled to purchase it. So, to me pricing is the issue. The Providers have the Consumer in captivity. Rate could be lower! /
Lawrence S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I will use this company again for future global trips!
Karen F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It was great...we didn't have to use it.
Thanks
Thanks
William W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Luckily didn't have to use so really can't tell how satisfactory the plan is if a claim must be filed.
Cheryl F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately we did not have to use the insurance for this wonderful trip. However, peace of mind was important in case we needed the coverage. We have previously had a trip planned where we had to use our trip insurance so we always buy it for big trips.
Linda B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
The contract certificate was poorly written (as also pointed out by a attorney friend), requiring me to rely on Insure My Trip (IMT) staff to clarify what is covered and situations when those covered events are not covered. Please note that while staff at Insure My Trip believed the legal stipulations were clear (since the IMT staff repeats them everyday), the contract was confusing and poorly composed for the customer. Glad that my trip went well and that I did not have to file a claim.
Minhlinh N. would not
recommend this plan to a friend or relative.
-
Carol
We appreciate your comments.
Generali Global Assistance, like all travel insurance plans, may be confusing. Although we are not lawyers, our licensed representatives can guide you through the plans' terms and conditions which should help you narrow down your choices. We also provide numerous prompts (blue hyperlinks within each quote) to guide you to additional details on each coverage.
Our licensed representatives are happy to help you with any part of the insurance process. Should you have any questions in the future, please feel free to call us at 800-487-4722.Mar 29,2019
"Travel Insurance Reviews" is your opportunity to read and post reviews on the insurance companies. When you return home from your trip, you receive a review request email. In that email you are asked to rate your policy and the claims process, if you had to file a claim.
However, there is another forum, ResellerRatings.com which is a site for rating InsureMyTrip.com. That email message to post your review follows the purchase of your policy.
Please call us at 800-487-4722, if you have any questions or concerns.