Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
I increased my insurance twice as I added more trip expense (e.g. hotel reservation). In both cases, in contrast to other insurance that I have purchased through InsureMyTrip, days after my requested increase, I heard nothing. Then I received a voicemail from Generali explaining that I must speak with them to bind the insurance. Very inconvenient, especially since I was already overseas when I got the message.
charles o. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Hello Charles. Thank you for your feedback. At Generali Travel Insurance, we take customer service very seriously. We’re sorry for the inconvenience and will use your feedback to improve the process for editing trip coverage in the future.Mar 27,2023
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed insurance to guarantee repatriation in case of sickness or injury. Generali provided this for reasonable cost.
Thomas N. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
GREAT PROTECTION AT A LOWER COST THAN OTHER INSURANCE COMPANIES. WILL USE THEM AGAIN.
ELLIOT M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Our two week Insight tour to Croatia was cancelled due to lack of guests. I was forced to cancel our Lufthansa air because there was no reason to wander around Croatia without a tour.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
NY does not allow a cancel for any reason clause in the trip insurance. Insurance premium is not refundable. Most people DO NOT buy refundable air fare. Air is too much and so is the refundable fare.
Insight refunded the tour payment.
We lost our airfare. Generali did not accept our circumstances and did not refund the air fare. Was it a trip interruption? NO! Generali did nothing for us except take our money. They did not offer a voucher for the $556 premium. I can understand their reason that our problem was not covered but in this day and age things are unsettled. Also we made our purchases in good faith. It was beyond our control that the trip was cancelled. We lost a total of $2400.00.
We have used Generali many times. We never had a problem because we never needed to file a claim.
Patricia F. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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Nichole
From Generali:
Hi Patricia. Thank you for your feedback. We're sorry to hear you had to cancel your trip and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 541-3522 or via email at [email protected]. with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased includes approximately 20 different covered events under which we can provide coverage if you are forced to cancel your trip. The plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.Jun 03,2022
The trip included a
tour
Generali Global Assistance
Preferred
no need to use
Cynthia O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having Generali Global Assistance plan to rely on in case of an unforeseen health emergency provides peace of mind especially traveling overseas during these tumultuous times.
Donald B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Having never filed a claim, I am not in a position to recommend this company. The mere existence of the policy with no claims ever filed doesn’t provide enough information to evaluate them.
John M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Just the peace of mind knowing should something occur there was someone there to take care of a situation.
Jacqueline s. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
It was the best price for the coverage I wanted. Fortunately I did not need to use it
MARGARET K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Did not require any issues to be resolved. Everything was fine.
Jay G. would
recommend this plan to a friend or relative.