Travel Insurance Reviews for CSA Travel Protection


Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rate CSA Travel Protection plans
(4.58 out of 5)
based on 6318 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom
everything fine....
Paul S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Didn't have any problems so there is nothing to review.
Wayne C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I called to initiate a claim and the representative was very helpful and offered some good advice. The claim forms were emailed to me right away and once the claim was sent it I received a notice within a couple of days that the claim had been processed. Excellent service!
Christine M. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Here's the best review. Easy plan to understand and purchase, and best of all didn't use it!
David G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Unfortunately we had to cancel. The claims representatives stated that the policy was not in effect on the date of purchase of 12/21/2105. They stated the date was 12/22/2105. This was the date that the doctor treated my wife. In addition they stated that the doctor who treated my wife stated that the condition had occurred multiple days before her in person treatment. On the doctors sheet provided in your kit he stated that this not a condition of an underlying condition and she was medically unable to travel on 12/22/2105 which is in guidelines of the trip.
John P. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We’re sorry to hear your wife was not well enough to travel. We thoroughly reviewed your claim, but, unfortunately, it was not payable. We would like to take the opportunity to explain the details of the plan you purchased to help you better understand why. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."

    Mar 01,2016
The trip included a
CSA Travel Protection Custom
The plan covered all our concerns and was reasonably priced. Although we did not need to file a claim, we felt assured just knowing we had the coverage if it became necessary.
Douglas R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Fortunately, I did not have to use the insurance. But, I feel better to know that I could use it in case of an emergency, especially when I am traveling overseas.
Ursula K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
We have purchased this plan before and noticed that the price has increased greatly for the coverage it offered. Never had a claim yet.
Bebi H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I was not able to receive a Visa for Brazil in time for my cruise. Therefore, I had to fly to Buenos Aires which caused me to miss several days on the cruise. I had to pay for a new airfare and pay $744.00 for an air cancellation fee. (**first flight) After calling about my trip insurance coverage none of it was covered. Wow, very disappointing!
Celestine W. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your comments. As you discovered, there is no coverage for Trip Cancellation, Trip Interruption or Travel Delay if you do not receive your Visa in time for your trip which is why there was no reimbursement for your increased costs. In the future, you can read through the covered reasons to cancel or interrupt your trip in any plan on our website by first comparing your quotes then clicking on the dollar amount of Trip Cancellation coverage. You with then receive a pop-up window with a list of all the covered reasons. Please note that these are not the same in all plans so you may wish to call us at 800-487-4722 for assistance.
    Jan 24,2016
The trip included a
CSA Travel Protection Custom
FAST & EASY
RAYMOND Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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