Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thought I might have to use it due to some health issues before I left, but it all worked out and had an enjoyable trip
Richard R. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.Apr 02,2024
The trip included a
cruise
Generali Global Assistance
Standard
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Jun 30,2023
Generali Global Assistance
Standard
If something happens pay from your pocket. Then you claim for it
Abdul W. would not
recommend this plan to a friend or relative.
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Carol
Thank you for your review. Your Generali Global Assistance Standard plan does include Secondary Coverage which means that this coverage will be paid after any other Primary collectible insurance has paid the claim and the Primary policy limits have been exhausted. In the event of a medical claim, you may have to pay the medical provider out of pocket and receive reimbursement at a later date.
Generali would like their customers to understand the coverage details of their plans and to stress the importance of reviewing these details via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase. Please contact (800) 348-9505 or [email protected] with additional questions. Generali plans also offer a free look back period with all of their plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. If you have further questions, please contact Generali at the phone number or email above.Oct 18,2019
The trip included a
tour
Generali Global Assistance
Standard
Never needed to file a claim so I cannot comment on their response to any claim which in my option is the most important factor to rate.
Steven T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We insured a two week trip to Asia because of our daughter's illness that would require a speedy trip home. The necessity didn't happen. We were glad to be covered for the eventuality, but it was extremely pricy for just two weeks. Had we had to use it obviously the cost would have been well worth it.
Jane G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I have usually had a good experience with this travel insurance, but this time it's been multiple calls to the company.
No call back.
They finally got back to me, but I would appreciate an update , or email the next time.
No call back.
They finally got back to me, but I would appreciate an update , or email the next time.
GAYLE Y. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
I was supposed to go to Istanbul and Greece the day the attack happened on the Ataturk Airport. After landing in Germany and being directed back home, I thought I would get my money back from CSA. However they refused to reimburse me for the airfare (because I used the ticket). I don't understand the virtue of buying a policy that doesn't cover your airfare unless you don't use it. Isn't the point of buying trip insurance to cover you for unforeseen circumstances? Now I get to start saving for my trip all over again.
Johnathan C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We’re sorry to hear that your vacation was interrupted. We’ve reviewed your claim and a member of our team has reached out to you to explain why your claim wasn’t payable. Although the terrorist act was a covered event, we cannot reimburse for the flight once a traveler has departed. Trip Interruption does not cover used airfare; however, it does cover the unused arrangements you included on your claim. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."Aug 09,2016
The trip included a
tour
Generali Global Assistance
Standard
I was impressed with the notification from CSA, when the attack on the Istanbul airport happened, reassuring us that we were ok.
Patrick H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
We had to cancel our trip due to terrorist activity in Istambul. Had insured our non-refundable airline tickets and hotels with CSA.
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Filing the claims was easy. CSA responded immediately and our claims were processed in two weeks with full refund for our trip. This is the best travel insurance in the market!!
Virginia B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Since I didn't use the insurance I have no idea how the company would be to work with and if they would actually cover me. So this review is pretty meaningless.
I only believe you can give a valid review if you actually need to file a claim.
I only believe you can give a valid review if you actually need to file a claim.
Laura L. would
recommend this plan to a friend or relative.