Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Just the right coverage for our family trip to Ireland. At the right price.
James W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Samantha FourezGenerali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 10,2024
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Attempted to reach the company as our trip to Europe was coming to an end this past weekend 8-30-2019. A hurricane was approaching my home State of Florida and my wife and I were simply trying to reach a representative of the insurance travel policy to ask a question about the policy, however, numerous attempts to do so were unsuccessful. We were never contacted after countless attempts on the “ we will call you back , no wait system “ and we were never cable to have are call picked up on hold. Luckily we did not have a claim... such as travel delay. The Hurricane did not affect Florida and our return flight back London-Dallas to Florida had no issues . If we did have a claim, I am not feeling very confident that we were going to be able to reach someone. This is the first time I have had a Travel policy that I may very well have possibly needed. Probably will choose a different travel policy company next year!
Craig B. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. We forwarded your comments to Generali. Here is their reply:
"We’re sorry to hear about your negative experience and apologize that you had a difficult time reaching us. If you could provide the following information it could help our tech team resolve future technical issues: The date and time of your attempted calls and the department you were trying to reach. Thanks!"Sep 10,2019-
CraigB
The incident occurred
on Saturday, August 31st 2019 approx. at 5 pm/6pm London Time. We were trying to reach customer service on the number 240-330-1529 (outside the USA) as directed.Sep 11,2019
-
The trip included a
cruise
tour
Generali Global Assistance
Standard
Thankfully, I did not have to use the plan, but have used them before because the sales associates are knowledgeable and the price is more competitive than other companies.
Sharon H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Excellent, bought it online and exactly what we needed. No worries.
Christopher L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
This is the second time I have submitted a claim to Generali Assistance. In both cases the claim was handled promptly and I received a check for the submitted amount within 2 weeks.
I wouldn't use anyone else.
I wouldn't use anyone else.
Mary Jo H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Guess it was good. Didn't need it
Barbara M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Don't really know how well program works since luckily I did not need to use it. Felt safe and inner tranquility knowing I was protected should anything arise to cause a trip interruption or cancellation.
Juliet F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
It's hard to evaluate the CSA Custom plan properly without having to file a claim.
John C. would
recommend this plan to a friend or relative.
Show
reviews per page.