Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
We didn't need it but were comfortable with the price. I will use it again for next cruise.
Michael G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
In all the times I’ve traveled and bought insurance this is the first time I’ve had to use it and was pleased with your customer service. As it turns out I’m taking another big trip in October with a friend and we will be buying insurance with you
Wendy R. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Joseph NovoGenerali Global Assistance
That's great to hear. Thanks for your feedback and purchase!Jun 02,2022
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I bought the policy for insurance against things going wrong, but nothing did, so I did not have to use the policy. I have no knowledge to pass along.
Donald D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Be helpful if they provided the “embassy letter” on the front end that states you are covered for COVID.
Nigel B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Ease of use web site. Lots of choices to compare, reasonably price. Quick and efficient customer service
Norman J. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
It is hard to say if the coverage was adequate because we didn't have to use it, we needed supplementary coverage because of Covid requirements to enter the country we were visiting. This is the first time we've needed this specific coverage. I found it a little pricey. Over $600 for 2 people for 8 days. I think the price varies in relation to how close you are to the travel date. I'm not sure why that would matter but, I got that impression. It was hard for me to select which coverage I needed because there is so much information. Luckily, I had a knowledgeable friend walk me through it after he purchased his. I also think its odd that when I came to the review page the question of , Did you file a claim? was already filled out, so they don't know if I was planning to file one. Maybe that option should be added. They also checked "yes" to say I would recommend them. While I would, I find that a bit presumptive.
Michael R. would
recommend this plan to a friend or relative.
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Kaylie
Thank you so much for your feedback.
Premiums are based on the cost of your trip, the length of your trip, and the ages of the travelers. These 3 factors together may present a higher premium if there is a larger trip cost insured, a lengthy trip, or the travelers are older.
We do have a lot of options for coverage on our website, so it may seem overwhelming. For this reason, we have licensed representatives available 7 days a week, via email, phone, or live chat. You can call us at 800-487-4722. Our representatives can direct you to a policy that will meet your travel needs, and we are all very knowledgeable about what plans will be best to meet travel requirements related to Covid-19. We also always recommend that you read the exclusions of a plan prior to purchasing, to verify that the policy does not exclude pandemics or epidemics.
The review page only has two options for the questions regarding whether or not you filed a claim, and whether or not you would recommend the company. While it does have to automatically default to one option, if that option doesn't apply to you, you would simply want to select the opposite radio button.Jun 01,2021
The trip included a
cruise
Generali Global Assistance
Standard
You guys covered nothing that was important. You had to be in the hospital in critical condition or dead for your company to pay out anything. The Cronovirus was not covered because of the latest status. What good was it. I just got ripped off over a very poor choice of mine. NEVER AGAIN....
Stephen M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Erin
Thank you for your feedback. Generali Global Assistance has offered the following response:
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. It is important that you review your Description of Coverage, which are available before and after your purchase. We take the claims process very seriously and want our customers to make informed choices when purchasing travel insurance."
For any additional questions, please contact InsureMyTrip at 800-487-4722 where a licensed representative would be happy to provide you assistance.May 01,2020
The trip included a
cruise
Generali Global Assistance
Premium
WE never take a vacation without you..........
Tom T. would
recommend this plan to a friend or relative.
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Carol
Thank you for loyalty. Your policy history lists at least seven Generali Global Assistance policies purchased from InsureMyTrip since 2010.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.Jun 18,2019
Generali Global Assistance
Standard
I plan to use again for next trip March 2020
Diane C. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
This review points out the poor coverage of most policies on the market today. Insurance coverage has to be rated upon the actual care,concern and paid coverage in the event of a major health event . Imagine getting stranded in a 3rd world country and subjected to long term lower quality health care because an insurance company employee decides the care is “adequate. This policy, like most others, has inadequate coverage requirements for evacuation/repatriation. It is unreasonable not to cover for return to home venue rather than closest facility. Also unreasonable not to take into consideration the best medical care available rather than merely “adequateâ€`.
The cost of coverage for a 6 day trip was excessive.
The cost of coverage for a 6 day trip was excessive.
Charles E. would not
recommend this plan to a friend or relative.
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Carol
Thank you very much for taking the time to complete this review. Travel insurance plans and premium are determined by each state's insurance department. Premiums are generally based on the age of the traveler, trip cost and length of trip.
Travel insurance providers, who maintain large databases of skilled medical providers and transportation firms, are skilled at handling these types of emergency medical situations. The providers' 24 hour emergency assistance centers are staffed with highly trained individuals who can handle language translation and are trained to ensure that escorts and the appropriate medical equipment are on board. They will coordinate with the host country, local authorities, and the traveler’s physician to determine the best and safest method of transportation as well as managing payment and timing of services. The 24 hr assistance also keeps in touch with family members advising them of the schedule and the traveler's progress in getting back home which includes handling immigration documentation, flight clearances, coordinating ground transportation as well as entry to an appropriate medical facility.Feb 20,2019