Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
It was exactly the policy I needed.
Glad I didn't have to use it.
Glad I didn't have to use it.
Dianne Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The airline I booked my flights with began changing flight times a few weeks before my departure. They must have changed one or more of my six connecting flights, to and from my destination daily. At some points it was obvious I would not have enough time to get to the connecting flight gate. I thought the trip would be over before it started. Luckily I had bought insurance soon after booking the flight. As luck would have it the final flight times made it possible to make every connection and the trip went as planned. A little assurance for the unexpected helped stop a lot of panic and disappointment.
Bradley G. would
recommend this plan to a friend or relative.
-
Samantha FourezGenerali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy you were able to make all of your flights and enjoy your trip!Apr 02,2024
The trip included a
tour
Generali Global Assistance
Standard
Best insurance policy is the one you don't have to use!
Paul L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I didn't have any claims but the comfort in knowing any unforeseen event that might interrupt the trip would be covered was worth the cost of the premium.
Wilson L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
always satisfied with generali policies: didn't need to use this one AND on a bright note, got paid for small hotel claim on a past policy with little issues to get the funds!!.... thanks guys!
Angela D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I am always stunned by the cost of travel insurance, but Generali seems to offer the best coverage for the price. I've traveled quite a bit and seldom had reason to use my insurance, but on the one or two occasions when I have, I've been very grateful to have it!
Lynn S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I did not have to file a claim, but knowing that I have insurance give me a peace of mind while I am having a good time on my travel.
Lucy U. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
satisfaction rate means OK.
Masako Y. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Our trip was cancelled. We were very upset that the plan didn’t consider an exception request to cancel this insurance due to corona virus outbreak. We sent that request explaining our age and a travel ban from our job. Also sent a proof of trip cancellation that we no longer needed this insurance.
We seriously consider not to use this insurance for our future trips.
Leonid and Irina Raksin.
We seriously consider not to use this insurance for our future trips.
Leonid and Irina Raksin.
Leonid R. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Erin
Thank you for providing your feedback. Generali has offered the following response:
"We're sorry the coverage didn't meet your expectation. Unfortunately, like other insurance plans you may have, travel insurance cannot cover every event that might cause a traveler to cancel their trip. While frustrating, we want our customers to understand their coverages and what is not included, which is one reason we provide a 10-day free look so that you have extra time to review your coverages. We also want to assist you in using your policy at a later date when travel resumes. To see if you qualify, please visit generalitravel.com/voucher. for more details."May 11,2020