Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Warning: Before purchasing and paying any premium for travel insurance make sure you read the actual policy and review EVERY possible reason that that travel insurance company could use to deny your claim.
Michele S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Michele. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes approximately 20 different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at the phone or email listed above.Nov 03,2023
Generali Global Assistance
Standard
I put yes on the recommendation question reluctantly! Yes because it was easy to get! But no, it is too expensive!
Nathan M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we didn't need to file any claim, but felt assured we had enough coverage for our needs.
Hedy L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
Fortunately we did not need to file any claims. Plan was worth the $$$ for peace of mind.
Stephen G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
It is good for providing peace of mind. Just wish it didn't cost so much. Also, glad I didn't have to file a claim
Martin H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Best insurance policy is the one you don't have to use!
Paul L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
WE had 2 day trips cancelled, but were able to reschedule, just not the best co or time. We just got them worked into our trip timing and did not do any options. My partner has proof so I cannot do anything to claim. All these trips had to be planned in advance and we lacked phone coverage.
Rita L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Kaylie
Dear Customer,
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"
Oct 31,2023
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I did quite a bit of shopping/looking around before I bought this plan. It seemed to be the best cost/value option out there. Once I decided to purchase it, the rest was easy.
Drew M. would
recommend this plan to a friend or relative.