Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Plan price much more reasonable than other plans. I reviewed several.
William W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The best news is that nothing occurred on my trip to make filing a claim necessary.
Maryann R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
As others have mentioned, everything seemed to go smoothly but I did not need to file a claim.!
Nonetheless I would use this company in the future.
Nonetheless I would use this company in the future.
Gary G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My suitcase was delayed for 3 days - Generali plan covered the minimum items I purchased the first couple of days promptly
Eliana S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Felt reassured to have the coverage.
Louise M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Didn’t need to file a claim so it’s hard to say if plan is good. The cost seemed reasonable in comparison to others.
Amy M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Just wish we had a coverage for lost items! I lost a 50th Anniversary Band!
Edward O. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Our trip to Iceland was interrupted by a winter storm that caused a government mandated closure of the roads and prevented us from getting to our return flight. We had to reschedule for the next day at an additional charge. Generali denied what would seem to be obviously a trip interruption and/or delay using logic that defies common sense. They are not to be trusted to do the right thing. The fine print is more important than their concern for their customers.
Richard M. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
Thank you for your feedback Richard. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].May 22,2023
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I made a claim and was, eventually, compensated. However, it took many weeks, and Generali didn't give me information about my specific claim agent, so I couldn't get any answers outside of the automated system. It was frustrating to just sit and wait without knowing whether the claim was processed or not. In the end, I was reimbursed, so it turned out well
Elizabeth G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful