Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
One of my travelling companions experienced a medical emergency during our trip to Japan. CSA representatives were quick, efficient and very helpful. They followed up with many phone calls and emails to see if we needed assistance returning home early and how the recovery was progressing. Very impressed.
paul w. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
Hard to rate a plan you did not need to use, but it was easy to get the policy and gave me peace of mind through the trip.
Robert R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I will never know if the plan is any good until I file a claim. I guess I should be happy I did not have to file.
Anthony G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I was delighted to receive an email from CSA the week before the trip, which made it easy to forward all the pertinent info to my son, who was the beneficiary of the plan. It would have saved him a lot of searching had anything happened to us!
Wallace D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I never used the plan, but it was easy to obtain online and I felt safer knowing I had it.
Carole M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Didn't have to use it but it was peace of mind that it was there.
Sandra O. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We had to visit a doctor while in Thailand for a minor stomach issue, and we followed CSA's directions very carefully. Upon returning to the US, we filed a claim for merely $100 and change--and they made us jump through the hoops about several dinky little things multiple times (e.g., the doctor had issued the itemized bills in both the local language and English, yet they asked for a translation, which, besides the fact it makes little sense in the first place, would have cost as much as the small amount claimed!). They asked for a couple of other documents, one after another. It would have been one thing to ask for all of those documents at one time, but CSA came after one item at a time, and it almost seemed as though they were buying time and hoping that we'd go away facing these roadblocks.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
In the end, we just gave up. During the same trip, my luggage was damaged and I was planning on filing a claim on that as well, but I didn't bother after this experience. I guess there was a reason the coverage was so cheap. All in all, this was a horrible waste of my time and money. I have since taken my business elsewhere.
Javier V. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Premium
The policy I purchased, the CSA Travel Protection Custom Luxe plan, seemed at times to be more than I needed, so I needed to constantly remind myself of the reasons for which I needed the plan. For my circumstances with two close relatives in poor health that could have interrupted the vacation, it was worth the piece of mind.
Richard H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Did not file a claim. Second time using CSA.
InsureMyTrip was very helpful.
InsureMyTrip was very helpful.
DEAN M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Customer Service was very helpful in making adjustments on short notice.
Richard B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
"Thank you for sharing your experience. We looked into this claim and noticed it was processed nearly three years ago. It appears that we sent you three requests for explanation of benefits, but we never received them. Additionally, a translation was not required. Please let us know if you have any further questions as we would be happy to discuss this with you again. We’re available at 800-348-9505."