Travel Insurance Reviews for CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rate CSA Travel Protection plans
(4.58 out of 5)
based on 4798 ratings and reviews.
98% of customers would recommend these plans to a friend or a relative.
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Filed claim
CSA Travel Protection Custom
Purchasing the plan was very easy, and we felt comfortable with the coverage.
John L. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom Luxe
I made my initial deposit 2 years before my trip. I would like to have seen pre-existing conditions covered much later up to the last deposit made. To buy insurance 2 years in advance to cover pre-existing conditions, seemed to me, to be an unusual request. However, with no issues within the last 180 days, I felt comfortable.
However, I will never know if I had had to file a claim, if that would have been a: "He said, I said, sorry, not a covered item. Thankfully, I will never know.
Maurice K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. In the future, please consider calling us for assistance in purchasing a plan. We me able to find the coverage you are looking for at an affordable rate. We are available 7 days a week by calling 800-487-4722.

    The large majority of travel insurance providers require customers to purchase the policy between 10-30 days after making the initial trip payment or deposit to qualify for the pre-existing conditions waiver. At the time of purchase, the current trip cost can be insured, and subsequent trip payments should be added onto the policy within 10-30 days (depending upon the policy) of making the subsequent trip payment.

    The CSA Travel Protection Custom Luxe plan is a little different in that it offers the pre-existing conditions waiver if the plan is purchased prior to or within 24 hours of your final trip payment. Final payment is the last pre-paid payment (prior to departure) of the most expensive part of the trip, unless the main air arrangements are added last. "Main air arrangements" refer to air to/from the main destination vs. tickets for a side trip during the vacation.
    Apr 27,2015
The trip included a
CSA Travel Protection Custom
The overall insurance shopping process rates as a 5 star. The comparison of various providers made my choice fast and easy. Also, you get a review period to change your mind about the policy you've purchased.
Ying C. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I have used CSA for two trips, and it appears to be good coverage for the premium. I have an annual medical travel policy, so I really only need the trip cancellation, but CSA is more comprehensive and would be appropriate for people who want more comprehensive coverage.
Judith E. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
My rating is only for the mechanics of selecting and purchasing this plan, as I did not make a claim. Be sure to check all reviews before buying, particularly those where a claim was made.
William B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom Luxe
The insurance offered good peace of mind. The process for purchasing and printing documents was very simple and straight forward.
Larry S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I will use CSA Travel Protection again. Reasonable price for peace of mind. I liked the "enjoy trip" email before and the reminder about keeping policy close. Overall good experience.
Catherine A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We purchased CSA Travel Protection Custom plan through InsureMyTrip for our two week trip to Europe. The flight, high speed train, and cruise purchases were all heavily discounted and were not transferable or refundable. In addition, we booked hotel rooms in Milan and Rome.

My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.

I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.

Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.

I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
Susan C. would recommend this plan to a friend or relative.
8 of 8 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Excellent coverage, reasonable price. I felt that if anything happened that was covered under the travel insurance, I'd be well taken care of. Thank you!
Najja B. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
It was comforting knowing I had this plan in case something happened while on the trip.
Helen F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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