Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have used this company for our travel insurance in the past. I will continue to use them going forward.
Excellent service.
Excellent service.
James W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Samantha FourezGenerali Global Assistance
That's great to hear. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.Feb 13,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Once I actually filed the claim, the process went very smoothly. I received email confirmation when you got my claim forms, and once they were processed. My check arrived very quickly. However, I was never able to get the online claim website to work at all. It took several very frustrating phone calls over the course of a week to finally get someone who was willing to e-mail the necessary claim forms to me. Your customer service people need customer service training!
Debby G. would
recommend this plan to a friend or relative.
4 of
6 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Baggage damage claim resolved in 24 hours. I was very pleased.
Marianne L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Did not need to use plan. Gave me comfort to know we had coverage.
Julia H. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Trip insurance is expensive. Always buy it, have never filed a claim.
Christy L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Customer service was very knowledgeable and easy to work with. This is a great way to purchase travel insurance.
Tamlia D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Process to file a claim was straightforward (detailed, but understandably so), and I very much appreciate the prompt response to my claim!
Crystal D. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Samantha Fourez
Generali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved swiftly. Thank you for choosing to #TravelSmarter.Jan 26,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Difficult to respond given I didn’t use the coverage. It is reasuring the coverage is in place. It is easy to acquire and compare using the Insure mytrip site.
Thomas F. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Jan 26,2024
The trip included a
tour
Generali Global Assistance
Standard
The good news is that my trip to Mexico went well, did not need to use the insurance.
Laurie N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
We are grateful for your review, and glad to hear you enjoyed your travels to Mexico!Jan 26,2024
Generali Global Assistance
Premium
They do not accept to extend the insurance days, even if the trip was delayed due to flight cancellation.
Claudia B. would
recommend this plan to a friend or relative.