Travel Insurance Reviews for CSA Travel Protection


Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers rate CSA Travel Protection plans
(4.58 out of 5)
based on 6333 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
CSA Travel Protection Custom Luxe
Didn't have to use it but it was peace of mind that it was there.
Sandra O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Glad I didn't need to use it. Glad I had it in case I did.
Chris S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
My cruise was cancelled due to bankruptcy and this pathetic insurance policy was worth nothing to us. They refused to cover any airfare or accommodation loses what so ever, because they we not considered a covered event! Give me a break!
Ruth H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We’ve reviewed your claim and a member of our team is reaching out to you to explain why your claim wasn’t payable. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
    Mar 21,2016
The trip included a
CSA Travel Protection Custom
I always get cruise insurance. You just never know what will happen. Others have not gotten it and had a medical emergency. It can get rather expensive.
Susan Averill T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The claim was settled fast, within a week. I was very satisfied and the agent was a total professional. Thanks
Robert M. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Thankfully we had no need to use the coverage afforded us by the plan, but we enjoyed peace of mind knowing we didn't need to worry.
Anthony S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
This time we had no problem, but I would never travel without
CSA TRAVEL protection. On our previous trip I got sick just before leaving and got reimbursed for the flights and cruise without any problem in a short time after sending in the doctor note and paperwork. CSA has helped me a lot!
Monika K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
We had to cancel our trip because one member of our party was unexpectedly hospitalized for a mental illness. Most policies will cover claims if mental illness results in hospitalization, but not CSA. If there is any chance of a claim for this reason, people should avoid using this insurer.
Lisa F. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We would like to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com"
    Mar 21,2016
CSA Travel Protection Custom
We never had to use any features of the policy therefor can not comment on the actual administration of plan.
stuart b. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The insurance looks like a good value !
Luckily I didn't need to use it !
But it's worth it just in case !
I will call again on my next trip
Thanks
William S. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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