Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
5,217
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
It was there if I needed it. Fortunately I didn't.
Michelen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Had no problems, and thank you for your prompt service.
Peggy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Great peace of mind coverage. Very easy to order and pay on the website.
Kenneth F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I did not have to make a claim. I appreciated being contacted by CSA with the policy details and to say have a nice trip.
Jennings F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Fortunately we did not need to file a claim this time.
Moshe G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Fortunately, we did not need to use the plan, but the level of coverage provided at a reasonable price allowed for peace of mind on the trip.
Reeve L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
A 5-star review of the buying process tells me very little. Yes, it is easy to get the info needed to make a purchase that suits one’s needs, but that is not what I need to see in a review.The most important thing to know is how the insurer performs at claim time. If there is no claim, there really isn’t anything useful to review. We did not have a claim, so we don’t have anything useful to say.
Jack B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Fortunately we did not have to use the insurance. Just knowing that we were covered in case anything happened made our trip worry free.
Neal K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The plan provided peace of mind!
Lynn G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
they include coverage for terrorist attacks only at locations on itinerary. Has to be determined to be terrorists to be covered. Does not seem to cover local uprisings.
Carol S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. Your interpretation of terrorism coverage is correct, and we would like to share this knowledge with fellow customers.

    In order to be eligible for coverage against terrorist incidents, the event must occur within a city listed on your trip itinerary or within a 50-100 mile radius of the city, occur within a specified amount of time prior to the scheduled departure date (7-30 days) for Trip Cancellation coverage, and fit the plan's definition of a terrorist incident.

    There are two basic ways that travel insurance companies define covered terrorist incidents:

    1) An incident deemed a terrorist attack by the United States government.

    2) An act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government.

    Please keep in mind the information included in this response is a general rule of thumb. The wording of terrorism coverage can vary slightly or significantly from plan to plan. Please read the terms and conditions of the policy you are interested in, and call us for assistance at 800-487-4722.
    May 19,2016
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