Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
We didn't encounter any problems with our flights or hotels so it is kind of hard to say if this plan would have covered those losses. It was comforting to know we had this coverage.
Gregg V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Since we had no problems with our vacation, I can't really say wether the policy and customer service were easy to deal with, which is a good thing. But I will use them again as it did give us "some peace of mind" knowing there would be help in reimbursements if our trip went array.
Kathleen M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We were not able to review the plan within the free 10-day window and would have cancelled policy if we did. The exclusion clause included "pandemic" which we are still experiencing. We were lucky that there were no trip cancellations, interruptions, or delays due to restrictions or COVID surge. Other travel insurance company have a much better cancellation policy.
Yvet K. would not
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
The trip was canceled by Viking because because they could not come ashore in Hawaii due to Covid. I filed a claim with Generali and they said I would be credited the $600+ on my credit card but I have never received it. Called them and they have not responded. Poor customer service and I will use a different company for my next trip.
Juanita A. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Megan B.
Dear Valued Customer,
We thank you for your feedback. Please see the response provided by Generali below:
"We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. Our records indicate that a policy exception was approved and processed on 12/31/21. It can take up to 2 billing cycles for a credit to show up on your credit card statement. Should you have any additional questions, please contact (800) 348-9505 or [email protected] for further assistance. "Jan 13,2022
Generali Global Assistance
Premium
Highly recommended. I had to file a claim and they were great about it.
Alanna P. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Premium
I had to file a claim because my plane had mechanical problems. which impacted my trip. Generali Global Assistance responded promptly to my claim and approved the claim. I always worry that that an insurance company will try to find a loophole in a claim to not pay and this was not the case. Highly recommended!!!
Debra P. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Generali Global Assistance
Preferred
A silent partner
Frank P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We were told after we filed our claim that the maximum benefit they could give us was $300.00 Our expenses were more than that for the extra day. We paid almost that much for the insurance, so I guess we almost broke even. It was very difficult to file a claim. I spent hours doing it as I am no computer expert and it was hard to provide all the receipts. I don't think it was worth it in the long run.
elaine e. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Megan
Thank you for your feedback. Generali Global Assistance has issued the following response:
"We're sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. Our goal is to provide a smooth and seamless experience for all of our customers, and appreciate your feedback. We’d love to hear what was frustrating so that we can improve upon the experience. Our team can be reached at [email protected]. We hope you consider us again for your next trip."Jun 19,2020
Generali Global Assistance
Standard
Even though we did not need to file a claim, it gives us peace of mind the know we have travel insurance. Appreciate the ease to compare plans and purchase the plan on-line.
Marta H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I like the comparison features of insure my trip and use the website to purchase all of my travel insurance and recommend the site to others. The policy I purchased provided the features I needed. Thanks
Dennis B. would
recommend this plan to a friend or relative.
Thank you for your feedback. We hope you enjoyed your vacation.
Many of the travel insurance providers are covering Covid-19 as any other unforeseen illness, if you are to contract the virus and the plan's definition of Sickness is met. Coverages can include trip cancellation, if it occurs during your trip, as well as trip interruption, trip delay, medical and medical evacuation if it is contracted while on the trip.
However, any sort of travel bans, government shutdowns, or fear of traveling due to Covid-19 would require the "Cancel For Any Reason" protection.
If you have any additional questions or concerns, please do not hesitate to contact our team of licensed representatives at 800-487-4722 or by email at [email protected].