Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Preferred
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Of course since we are not planning to file a claim we can't test it to see how good it really is - but barring that - our policy covered what we wanted it to at a far more reasonable price than the insurance company recommended by our travel packager proposed.
Leslie G. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I have other trips in the near future and will purchase trip protection again
Ben B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately, I did not have to make a claim, but felt assured that if I needed to, CSA would have been there for me.
Janet P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
I liked having the peace of mind that went along with this travel insurance.
Sharon B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Yes, if it is applicable to the travelers needs.
sharon d. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Having never purchased travel insurance before, I felt quite uncertain about what I needed to do. While the process of purchasing the insurance from CSA through InsureMyTrip was simple, I never felt confidence I had done everything correctly, nor confidence that I would be able to easily contact CSA should the need to use the insurance arise.
Gene V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"