Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.
David M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello David. Thank you for sharing your feedback. We are very sorry for not meeting your expectations with the claims process. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.Feb 03,2023
The trip included a
cruise
tour
Generali Global Assistance
Premium
Often we think that insurance is not necessary. However, on my last foreign trip, a fellow tour trip member (with pre-existing conditions) got sick, was hospitalized, and sadly died. The unthinkable can happen. As my travel group learned about what happened to her, I was thankful to have travel insurance that would supply the support that I or travel companions might need.
Brenda W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
purchasing the plan was easy, but I did not have to file a claim so I can't speak to that.
Christine N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Always easy to purchase and very responsive if there is a claim
Bernadette M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
This policy covered most of the items I was interested in but not all. If the motorcycle I requested to rent (in order to fit me and thereby enable me to safely ride it) was not available when I got there this policy would NOT have covered me for the trip and tour expenses. The tours have you sign a waiver and trip insurance doesn't cover you if they can't deliver what they promise. I had to take it on faith that the tour company would in fact provide the model I requested. There should be a way to buy trip insurance to cover this potential type of problem.
Paula M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Glad I used your company . Thought it was expensive but felt it gave me a feeling of peace that I was covered in case there was a problem. Your staff was easy to work with. Will definitely use you again.
Ellen P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not need the insurance, but it gave us peace of mind knowing we had it if needed.
Kathleen R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I am glad I did not need any service and only needed the comfort of insurance in the event.
seymour s. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful