Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5125 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
CSA Travel Protection Custom
The CSA Travel Protection Custom plan certainly gave me peace of mind. All the correspondence was very positive and made me feel confident that CSA would be there to help me if I needed it.
mary l. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
We did not have to file a claim on this trip with CSA Travel Protection but we did on our last trip. We were very pleased with the timely response from CSA. It was an easy process all the way to the end.
Willa T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I believe that the CSA Travel Protection Custom plan offered great bang for the buck, offering comfort and reassurance if something did happen. I was fortunate that I did not have to use it.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Fortunately, our trip went off without a hitch, but it was great having the peace of mind to know we had the CSA plan if needed.
Franklin M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I didn't have to use the CSA Travel Protection Custom coverage, but it was really worth the cost of having it. I would definitely use it again next time I travel!
Renee S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Do not buy travel insurance from this company! My trip was interrupted by circumstances entirely out of my control, but I was told that the "circumstances were not covered"! So what is covered?
John B. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your trip was interrupted. The following statement has been issued by CSA Travel Protection:

    "We’re sorry to hear about the circumstances surrounding your claim. We’ve reviewed the claim and are more than happy to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Dec 10,2015
CSA Travel Protection Custom
Did not file a claim. Second time using CSA.
InsureMyTrip was very helpful.
DEAN M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We experienced a flight cancellation extending our trip by one day requiring overnight hotel stay. Filed a claim by email received by CSA 11/30/2015 and check in the mail to us 12/1/2015. Great Customer Service. We'll use CSA again.
Curtis S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
For a claim of $60, I received a comprehensive memorandum as to why it couldn't be paid. I'm sure they spent more than $60. A quick phone call might have been wiser. I eventually responded to them with a detailed response, and eventually I did get a check from them. In the end we were satisfied with the outcome, but the amount of time it took to get a small amount of money, when the facts were not in dispute, was curious. I may use the company again, or, hmm, not sure.
Ronald K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please contact InsureMyTrip and request a Customer Advocate if you experience an issue after filing a claim. Our Customer Advocates assist the customer by contacting the insurance company on their behalf to help expedite the resolution of the claim. Our representatives are available 7 days a week by calling 800-487-4722.
    Dec 01,2015
The trip included a
CSA Travel Protection Custom
It is very easy to research and buy a policy online. This particular policy, the CSA Travel Protection Custom plan, had a lot better coverage than the other policies and at a better price. I did not file a claim but would still recommend this company to other travelers.
William v. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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