Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
Although we didn't need to file a claim, it offered peace of mind during our travels. We would definitely use CSA Travel Protection again.
Craig S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Everything went well with cruise. No claim needed to be filed.
LORRAINE W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Easy access,great coverage ,agents very nolageable.
Patricia T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
My wife required hospitalization and medical repatriation from the Caribbean. The service provided to arrange transportation home was first rate and they were in contact with us daily until we arrived home.
A significant part of the cost incurred is on a reimbursement basis (the hospital required upfront payment for all medical expenses) and I've just begun the process to be reimbursed for that, so I can't yet comment on the speed and completeness of the reimbursement.
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After many months we finally have received all payments due from CSA. The problem didn't lie with CSA but with my wife's primary health insurer. The travel insurance is secondary so we had to submit claims through her health insurance and receive EOBs showing what the primary insurance paid before CSA would reimburse for the rest of the expenses. The primary insurer asked for additional documentation about a month after receiving the claim and then apparently misplaced my response for several months until I called to ask what was going on. The person I spoke to found the paperwork quickly and did whatever was needed to process the claim. When I finally had all the payment from the primary insurer I submitted the EOBs to CSA and they quickly and completely paid what my wife's medical insurance didn't cover.
There was one element of the claims experience where I wasn't completely satisfied with CSA's resolution of the claim. We were on a cruise when my wife got sick and we had to leave the ship at that time. The stated Trip Interruption coverage said they would reimburse either to get me home or to rejoin the originally scheduled trip (my wife's medical evacuation was paid up front by CSA). Since most of our luggage was still on the ship and our car was at the port in New York City, I met the ship when it arrived in New York to retrieve the luggage and car. CSA wouldn't reimburse my train ticket to New York since I had gone home (with my wife) to Pennsylvania before heading to New York. They claimed my trip ended at that point even though I had to meet the ship in New York (had to continue my trip from that point) in order to retrieve my luggage and car. In the grand scheme the amount involved wasn't large ($130 or so) so after the claims agent's supervisor reiterated their rejection of that part of the claim I didn't pursue the matter further.
But overall I was satisfied with the resolution of the other elements of the claim and the speed with which it was completed. I've purchased the same policy for our upcoming trip this holiday season.
A significant part of the cost incurred is on a reimbursement basis (the hospital required upfront payment for all medical expenses) and I've just begun the process to be reimbursed for that, so I can't yet comment on the speed and completeness of the reimbursement.
- - - - - - - - - - - - - - - - - - - - -
After many months we finally have received all payments due from CSA. The problem didn't lie with CSA but with my wife's primary health insurer. The travel insurance is secondary so we had to submit claims through her health insurance and receive EOBs showing what the primary insurance paid before CSA would reimburse for the rest of the expenses. The primary insurer asked for additional documentation about a month after receiving the claim and then apparently misplaced my response for several months until I called to ask what was going on. The person I spoke to found the paperwork quickly and did whatever was needed to process the claim. When I finally had all the payment from the primary insurer I submitted the EOBs to CSA and they quickly and completely paid what my wife's medical insurance didn't cover.
There was one element of the claims experience where I wasn't completely satisfied with CSA's resolution of the claim. We were on a cruise when my wife got sick and we had to leave the ship at that time. The stated Trip Interruption coverage said they would reimburse either to get me home or to rejoin the originally scheduled trip (my wife's medical evacuation was paid up front by CSA). Since most of our luggage was still on the ship and our car was at the port in New York City, I met the ship when it arrived in New York to retrieve the luggage and car. CSA wouldn't reimburse my train ticket to New York since I had gone home (with my wife) to Pennsylvania before heading to New York. They claimed my trip ended at that point even though I had to meet the ship in New York (had to continue my trip from that point) in order to retrieve my luggage and car. In the grand scheme the amount involved wasn't large ($130 or so) so after the claims agent's supervisor reiterated their rejection of that part of the claim I didn't pursue the matter further.
But overall I was satisfied with the resolution of the other elements of the claim and the speed with which it was completed. I've purchased the same policy for our upcoming trip this holiday season.
Peter H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I purchase plans from Insuremytrip.com and have probably filed 3 claims out of perhaps 20 policies purchased. To make a long story short, I filed for trip interruption, damaged luggage, and lost item and of the 3, only partial payment ($50) was made on the luggage claim, all the others were denied despite substantial documentation. Wouldn't purchase from this company again.
Alan T. would not
recommend this plan to a friend or relative.
-
DeborahGenerali Global Assistance
We’re sorry to hear that one of your personal items was lost or stolen and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions they may have. Unfortunately, our plans are not able to provide coverage for every type of item that you may be traveling with. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. In this instance, prescription eyeglasses were not covered. We were able to reimburse you for the actual cash value of your damaged luggage. Our Baggage Coverage takes depreciation into account based upon the age of the item claimed. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Oct 24,2016
The trip included a
cruise
tour
Generali Global Assistance
Premium
Getting older = getting insurance. Reading more about people cancelling their trips for various reasons and getting stuck with the trip costs. Insurance is not cheap - it adds up if you travel a lot and get it every time. BUT, considering the alternative, and most health care plans do not cover you outside the country, it's protection from a possible catastrophe.
Keith D. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not need to use the plan...but it was worth the reassurance it provided that if we needed something it was there.
Elayne C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Without filing a claim, it is difficult to rate the company. However, the plan seemed to offer what I needed and wanted at a reasonable price.
Eleanor B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I n=didn't have to use it so I don't know how the claims process would be. But it was a great piece of mind.
Anthony W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
I searched for trip insurance for a while and found CSA to be good coverage for fair price.
Susan D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful