Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5111 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
Costa Rica
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Filed claim
The trip included a
CSA Travel Protection Custom
My cruise was cancelled due to bankruptcy and this pathetic insurance policy was worth nothing to us. They refused to cover any airfare or accommodation loses what so ever, because they we not considered a covered event! Give me a break!
Ruth H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We’ve reviewed your claim and a member of our team is reaching out to you to explain why your claim wasn’t payable. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
    Mar 21,2016
The trip included a
CSA Travel Protection Custom
We had to cancel our trip due to my spouse's sudden health issue. I submitted the proper materials to CSA.. Within severaolhours of my sending in the materials by fax, I received an email that my claim had been processed and that we would receive 100% of the requested reimbursement within 7 - 10 days. We received the check in one week. The follow-through and service was excellent. I highly recommend the CSA Company to you!
Daniel S. would recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I believe that the CSA Travel Protection Custom plan offered great bang for the buck, offering comfort and reassurance if something did happen. I was fortunate that I did not have to use it.
David S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I feel I had to jump through several hoops to have my claim honored, but in the end, they did cover it for what we requested.
Thomas S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. For future knowledge, InsureMyTrip employs a Customer Advocate Program. Our advocates can assist in submitting documentation and expediting the claims process. Our representatives are available 7 days a week by calling 800-487-4722.
    Jul 07,2015
CSA Travel Protection Custom
I will purchase again when I go on my next trip. The airline has always been delayed for one reason or another, and with connecting flights, one never knows when your trip will be delayed.
RICHARD B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I already referred you to the friend who went with me. He bought his insurance before I bought mine. It did help with peace of mind knowing we had the insurance if it was needed. We will use you again in the future.
Joseph C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I would recommed it but, didn't need to use the plan. Plan was reccomended from someone who bought and used plan. No complaints from them.
Rita L. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We have used InsureMyTrip several times as it always compares with the insurance offered by the tour company or even better. We have only collected once and was paid promptly for our loss.
Ben P. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
I discovered when I left for my trip that I was missing a prescription. I called to ask what the best way was to get a prescription filled while out of the country and they didn't know. Then I asked for help locating a pharmacy in the small town where we were staying. The individual I spoke with said he would e-mail me the name and address of pharmacies in the area. I never received the e-mail and ended up figuring it out on my own.
Michelle B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Knowing you have the security is a huge comfort. I don't travel without insurance. I rather not need it than not have it. Easy to choose plan and simple purchase. Thanks
Christa J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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