Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
My trip was interrupted by strikes in Israel in March. Generali acknowledged that the strikes were a covered event through my policy but have refused to refund me the cost of the replacement flight I had to purchase because of the interruption. I have emailed Generali multiple times over 7 months and Generali continues to respond with the same inaccurate information. Generali refuses to connect with me by phone to discuss the claim.
Nathan C. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Angie
Thank you for your feedback, Nathan. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. If you have any additional questions or concerns, please reach out to us at the number or email provided above.Oct 10,2023
The trip included a
tour
Generali Global Assistance
Preferred
I had peace of mind knowing that I was covered for medical emergencies while overseas, especially for medical evacuation if it became necessary. Mercifully, I did not need to use the coverage but it gave me confidence knowing it was available to me.
Dona M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
The plan was all that I needed and more! I Recommend it to everyone traveling abroad!
Susan D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I especially appreciated your representative(I called) who explained a few things and also provided a COVID coverage letter which was reqd by Israel.
James R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
7 out if 12 people in our group got covid and had to extend their stay in Israel. I was one of the lucky ones. I only hope they had insurance to help with the additional fees.
Mary Lou T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
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Carol
Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.Dec 03,2019
Generali Global Assistance
Standard
What I paid and what was covered was awesome; based on that I highly recommend them. However, I never had to use the plan but in the event I should have had to use it I would hope they would have been as quick to help resolve an issue as it was easy for me to get coverage.
Rhonda B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
As with all insurance, it was extremely expensive. It would have been a gamble for me not to purchase insurance. It is just one of those situations where you pay a lot of money for something you didn't need but did not dare risk not having it. A person on our tour did end up in the hospital so if that had been me, I would have been grateful to have had the insurance.
Carolyn M. would
recommend this plan to a friend or relative.
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Carol
Thank you for your reply.
Premiums for comprehensive policies are based largely on the length of the trip, the ages of the travelers, and the cost of the trip. Unfortunately, as we get older, the premium increases, but as you indicated, you would not want to travel without it!Jun 24,2019
Generali Global Assistance
Standard
I bought the policy for my mom, who was nervous about a trip. I thought the policy was overpriced, but I didn't have a lot of time to research and wanted to put mom at ease. Did not use the policy so don't know how responsive the insurer's would have been. Did have peace of mind.
Susan F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
We did not have any need of the plan while we were traveling - thankfully. It was peace of mind knowing that we had it.
Dave H. would
recommend this plan to a friend or relative.