Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5116 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
Alaska
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Filed claim
The trip included a
CSA Travel Protection Custom
My wife got pneumonia while in Alaska. We had to cancel the remainder of our trip and change our departing flight and airport. When we contacted CSA Travel they were sympathetic and gave us all the information we needed to submit to receive benefits from our insurance policy. We received every dollar we submitted as a loss from the cancellation of our trip. The refund was hassle free and fast. Thank You CSA for a very smooth process after our disappointment of not being able to finish our trip. We will definitely use your service in the future.
Cathy Z. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Real peace of mind knowing we had the policy.
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
This plan appeared to meet all of our needs for the best price.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I have used InsureMyTrip for years now. I am an RN and insurance coverage is of utmost importance to me. Your site offers me the ability to compare various insurance plans and coverages, and that is appreciated. I find that you can get better value and better coverage than when offered insurance plans by cruise specialists. Thank you again.
Diane S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Very prompt and very reasonable. We were totally satisfied. Thank you.
Stella S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I never had to use the CSA Travel Protection coverage fortunately, so I cannot diminish or encourage this particular plan.
Eli M. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Fortunately, we did not need to file a claim, but it's always a good feeling to know that your investment in travel is covered should there be a disruption!
Stephen B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The one thing I requested assistance with was not provided, despite the fact that the CSA website said they could assist. I thought I had lost my passport. Based on my CSA plan documents indicating you could help with lost or stolen travel documents, I contacted CSA and was given no assistance or guidance whatsoever. After being bounced around to three different extensions, all the representative said was, "your policy doesn't cover passport replacement." No help with how I should solve my dilemma, who I should call, etc. Just a waste of precious time I couldn't afford to waste while I was trying to beat the clock to save my vacation. Why claim that you can assist with stolen/lost travel documents if you can't? You made a stressful situation worse.
Kristin B. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    The following is a statement from CSA Travel Protection:

    Dear Ms. Bercume,

    Thank you for sharing your experience with us; we apologize for any inconvenience you may have experienced. We reviewed the case and the phone calls in question, and agree that you were not provided the level of service we would expect. Corrective action has been taken, and we are confident that this was a one-time occurrence.

    As a customer service gesture, our assistance provider will be reimbursing your plan cost. You should receive that payment within the next 30 days. We hope you will give us another chance to serve you in the future. If you have any further questions, please contact us at (800) 348-9505 or csa@csatravelprotection.com.
    Oct 08,2015
  • KristinB
    Photo
    UPDATE: I'm very glad to report that CSA took the time to read and review my complaint and took corrective action to ensure others won't suffer the same fate. Their response, action to re-train those who dealt with me and the gesture of reimbursing my plan cost have restore my faith that they truly endeavor to make traveling worry-free. As such, I am amending my survey to indicate that I would (and WILL) use them again.
    Oct 11,2015
The trip included a
CSA Travel Protection Custom
As far as I know the policy was fine. We had no issues and no claims.
Stephen B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Airline mechanical difficulties at the airport for last leg of the trip, delayed flight by 1 hour, only because another plane was available. If this problem had occurred at the originating airport, where there was no other plane available, the cruise ship would have already sailed away. Having Trip Interruption coverage was worth the peace of mind, knowing that eventually we would catch up at a port further into the journey and have the costs covered.
Shayla Jo B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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