Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and visited Hawaii rated the CSA Travel Protection Custom plan
4.60 out of 5
38
ratings and reviews
92%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
Fortunately we did not have to use the insurance. Just knowing that we were covered in case anything happened made our trip worry free.
Neal K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
We had to cancel our trip because of weather. Our claim was processed promptly and all money was returned.
Douglas V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
The peace of mind to know we had the coverage needed was great!. Happy to say we did not need to make a claim.

Our vacation was the trip of a lifetime!
Anthony P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We had to cancel our trip because one member of our party was unexpectedly hospitalized for a mental illness. Most policies will cover claims if mental illness results in hospitalization, but not CSA. If there is any chance of a claim for this reason, people should avoid using this insurer.
Lisa F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We would like to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com"
    Mar 21,2016
The trip included a
cruise
CSA Travel Protection Custom
Used you many times, no problem. Easy, good service, both for purchasing and for a claim previously requested.
Stephanie G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
We experienced a flight cancellation extending our trip by one day requiring overnight hotel stay. Filed a claim by email received by CSA 11/30/2015 and check in the mail to us 12/1/2015. Great Customer Service. We'll use CSA again.
Curtis S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
I believe the coverage was very adequate for our trip.
Daniel H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We worked with a customer service representative when purchasing our plan. He was totally professional and went the extra mile to help us select the best coverage for our situation. He didn't try to sell us anything we didn't need, and carefully explained the pros and cons of our options. Thanks so much!
Gayle Y. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
The plan reviews and cost were the main reason I picked this plan. It provided peace of mind for our trip.
Russell P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Filed a claim for a damaged bag. I had the original receipt and the replacement receipt , and I included photos of damage. I received check for replacement amount within three weeks. This was my first time filing a claim, and I wondered how it would turn out. Quite pleased.
Susann H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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