Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Customer service was very knowledgeable and easy to work with. This is a great way to purchase travel insurance.
Tamlia D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
thankful we didn't need to use it . I did appreciate the peace of mind it gave me. Only gave 3 stars in the categories that were n/a on this trip
Pamela Quinlan V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Very expensive, but necessary, in case of a problem.
Ann P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
No problems, so did not have to use.
Jennings C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Easy and efficient. Felt very comfortable with the plan. Thanks
James C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Fortunately we didn’t have to use the insurance. The keeping in touch made us feel secure.
Ronald K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Since you can judge an insurance plan only if you have a claim and we tried to do everything the safe way. It looks like the trip went nice and smooth as planed I have nothing else to add.
Tuvya S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
1st, it’s hard to write an accurate review when we did not have to submit a claim and have no idea how difficult that process would be.
Our trip was originally scheduled for St. Maarten but due to the hurricane, was switched to Punta Cana. The hoops Insure My Trip made me jump though were enough to never use the company again. I made 1 phone call to CSA and they switched immediately while we were on the phone. I still jumped though IMT’s hoops to make sure if we needed to make a claim on any of our 8 travelers, we were covered. So unnecessary. The CSA rep was pleasant, the IMT agent, not so much. Again, will use CSA again, but not IMT.
Our trip was originally scheduled for St. Maarten but due to the hurricane, was switched to Punta Cana. The hoops Insure My Trip made me jump though were enough to never use the company again. I made 1 phone call to CSA and they switched immediately while we were on the phone. I still jumped though IMT’s hoops to make sure if we needed to make a claim on any of our 8 travelers, we were covered. So unnecessary. The CSA rep was pleasant, the IMT agent, not so much. Again, will use CSA again, but not IMT.
Joyce S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
My claim was processed very poorly and took too long!
boris k. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Deborah
Generali Global Assistance
We’re sorry to hear about your negative experience and apologize for not meeting your expectations as we take customer service and the claims review process very seriously. We strive to resolve all claims within two weeks from the time that they’re received, unfortunately, some cases can take a little longer to resolve. If you have any additional questions or concerns, please reach out to us at (800) 348-9505 or via email at [email protected].Aug 25,2017
The trip included a
tour
Generali Global Assistance
Standard
The best trips are when you do not need to make a claim, but having the policy gives you peace of mind.
Reid V. would
recommend this plan to a friend or relative.
Nevertheless, most of our customers appreciate the ability to quote and compare plans prior to purchase along with our “Anytime Advocates†who will support you with the process if you feel a claim has been unfairly denied.
We hope that in the future you will reconsider and call us again to purchase a plan. You can reach Customer Care at (800) 487-4722 weekdays from 7:00 AM to midnight or 9:00 AM to 9:00 PM on the weekend.