Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Best insurance policy is the one you don't have to use!
Paul L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
WE had 2 day trips cancelled, but were able to reschedule, just not the best co or time. We just got them worked into our trip timing and did not do any options. My partner has proof so I cannot do anything to claim. All these trips had to be planned in advance and we lacked phone coverage.
Rita L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Generali is only good at one thing: collecting your premiums. God helps you if you need to file a claim, as I did. I had a very straightforward $720 claim (caused by a 24 flight delay at the end of a trip), and for the last 4 weeks I have not even been able to have Generali to put my claim into their system (which I initially did by email, as they recommend); given their inaction, I decided to call in, and after much effort and wait-time to get a live person, the customer rep I talked said that she was going to make sure that my claim was entered in their system, and it is still not done 2 weeks later; so I went on their web site and did it again myself. And so after hours of effort, over a month, I am still at square one: my claim has "just been filed". After such a start I can't wait to see how many more hrs of my time and months it is going to take to get my claim processed and paid. And that's a SUPER SIMPLE one. How lame.
Nicolas B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim, with much required documentation on 19 SEP and received an acknowledgement of receipt on 25 SEP. I received a favorable response on 19 OCT and a check for the full amount of my claim on 28 OCT.
William E. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
I did quite a bit of shopping/looking around before I bought this plan. It seemed to be the best cost/value option out there. Once I decided to purchase it, the rest was easy.
Drew M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Nothing happened so everything is fine.
Mary W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I did not need to file a claim, so can't really comment on the process and/or compensation fairness. But I definitely had more peace of mind on our trip than if I'd have if I didn't purchase insurance.
Olga M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
It would be hard to rate the service without having an accident and then needing it.
Luckily I did not have any accidents on my trip, then my review might have been different.
Luckily I did not have any accidents on my trip, then my review might have been different.
Dan W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I found it difficult to gain access to a claims rep after my claims was filed, I left numerous voice messages but had a very poor response
steven g. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We were very pleased with this plan as it covered all the very necessary items & set our mind at ease to enjoy our trip. Fortunately, we did not need to file a claim.
Lawrence D. would
recommend this plan to a friend or relative.
Thank you for your feedback. Generali has provided the following response:
"We thank you for your feedback. We are sorry to hear about your negative experience and the circumstances surrounding your claim submission as we take customer service and the claims review process very seriously. We will investigate your case with customer service team to improve our process for the future. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"