Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5103 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
the United States
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CSA Travel Protection Custom
I'm so glad I didn't need the benefits, it was money well spent. It gave me a peace of mind as Sandy was in my hometown.
Felisa C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Great plan with good peace of mind while traveling outside the United States.
David M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Good customer phone help from InsureMyTrip in selection of plan.
Myles L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
Didn't have to use any of the coverage but was glad to have the protection. With the airlines, hotels, and travel in general being in such a state of disrepair, it's good to have a little peace of mind.
Clarence S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I purchased a "custom" plan to cover the possibility of a hurricane chasing us out of a vacation in the Florida Keys. When making the purchase, I was told specifically that a hurricane "warning" would put the policy in force. Well, we waited as long as we could but when the hurricane "warning" was posted for the Keys (with the eye passing over our location) we packed up the kids and the boats and, like any prudent person would, headed for the mainland. Even if we wanted to haul the boats back for the remainder of the month, many of our guests cancelled their visit and we lost at least two days. Needless to say, the claim was denied because there was no "mandatory" evacuation. I suppose they expected us to sit in traffic behind the people who were too foolish to leave on time. Never again.
Peter P. would not recommend this plan to a friend or relative.
29 of 30 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Kathy Townend
    CSA Travel Protection
    Photo
    We're sorry to hear there was confusion about a warning versus a mandatory evacuation in the case of a hurricane. Our policy does clearly state that coverage goes into effect with a mandatory evacuation. We also were able to review recorded phone calls of your purchase and follow-up conversations, and we could find no instance where any CSA or IMT representative discussed that a warning would put the policy in force. We provide our policy in writing and offer a toll free number to ensure customers understand the policy before traveling.
    Oct 12,2012

    • Photo
      What about the perception/fear/fright for group when in the midst of a hurricane?
      Oct 19,2012
      • SANDRAF
        Photo
        By the time you get a "mandatory evacuation" in the Keys it's too late to leave-only 1 road in and the same road out. So when or where is hurricane insurance usable and valid?
        Oct 25,2015
CSA Travel Protection Custom
I had to change my travel plans (no claim made) and while my new travel time was one day less than the original, with no change in price, I had to pay more for the same coverage. I was unhappy with this situation.
Eleanor G. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I didn't need to file a claim, but I was satisfied with what I was covered for.
velma j. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I just need coverage for a few days and this plan suited my needs exactly. I will use your plan again although I won't be traveling in the near future.
Madelyn S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Although we had a safe and enjoyable vacation without any mishaps, I felt relieved and reassured knowing that I had the insurance. I also feel that you offered me a great deal for the fee. Thank you, and I look forward to planning with you again in the future.
Theresa D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I have been doing business with (CSA) for several years. After being burned by two other "highly rated" companies, I did extensive research and found that this company has one of the best reputations in the business. I will continue to purchase all my travel insurance from them.
Janet W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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