Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and visited the United States rated the CSA Travel Protection Custom plan
4.67 out of 5
172
ratings and reviews
99%
recommended
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Filed claim
CSA Travel Protection Custom
All the plans explained to me by the CSA rep
was priced reasonably. I am going to use CSA every time I travel. I appreciate CSA for easing my mind when I travel. Thank you
Ira F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Wendy Stahl
    CSA Travel Protection
    Photo
    Thank you for purchasing the CSA Custom plan for your recent vacation. We look forward to insuring your next trip.
    Apr 16,2013
The trip included a
tour
CSA Travel Protection Custom
Fortunately I didn't need to file a claim, but I was glad to be covered. Another member of the group I was with did fall sick and spent several days in the hospital. He needed to change his return flight home and spent several additional days at our hotel after we all had left, and he had NOT opted to purchase travel insurance. Bad idea! I am glad I purchased through InsureMyTrip.com - Easy process, easy to compare policies, and good prices!
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
Process user friendly; insurance rates reasonable; surely provided me with a comfortable sense of security during my travels.
MICHAEL S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
Thank God we didn't have to file a claim. I have heard good things about your insurance and it was affordable.I worked as a travel agent for over 25 years and have heard good things about your insurance.
Thomas G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I'm so glad I didn't need the benefits, it was money well spent. It gave me a peace of mind as Sandy was in my hometown.
Felisa C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Great plan with good peace of mind while traveling outside the United States.
David M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Good customer phone help from InsureMyTrip in selection of plan.
Myles L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
Didn't have to use any of the coverage but was glad to have the protection. With the airlines, hotels, and travel in general being in such a state of disrepair, it's good to have a little peace of mind.
Clarence S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
CSA Travel Protection Custom
I purchased a "custom" plan to cover the possibility of a hurricane chasing us out of a vacation in the Florida Keys. When making the purchase, I was told specifically that a hurricane "warning" would put the policy in force. Well, we waited as long as we could but when the hurricane "warning" was posted for the Keys (with the eye passing over our location) we packed up the kids and the boats and, like any prudent person would, headed for the mainland. Even if we wanted to haul the boats back for the remainder of the month, many of our guests cancelled their visit and we lost at least two days. Needless to say, the claim was denied because there was no "mandatory" evacuation. I suppose they expected us to sit in traffic behind the people who were too foolish to leave on time. Never again.
Peter P. would not recommend this plan to a friend or relative.
29 of 30 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kathy Townend
    CSA Travel Protection
    Photo
    We're sorry to hear there was confusion about a warning versus a mandatory evacuation in the case of a hurricane. Our policy does clearly state that coverage goes into effect with a mandatory evacuation. We also were able to review recorded phone calls of your purchase and follow-up conversations, and we could find no instance where any CSA or IMT representative discussed that a warning would put the policy in force. We provide our policy in writing and offer a toll free number to ensure customers understand the policy before traveling.
    Oct 12,2012

    • Photo
      What about the perception/fear/fright for group when in the midst of a hurricane?
      Oct 19,2012
      • SANDRAF
        Photo
        By the time you get a "mandatory evacuation" in the Keys it's too late to leave-only 1 road in and the same road out. So when or where is hurricane insurance usable and valid?
        Oct 25,2015
CSA Travel Protection Custom
I had to change my travel plans (no claim made) and while my new travel time was one day less than the original, with no change in price, I had to pay more for the same coverage. I was unhappy with this situation.
Eleanor G. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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