Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Excellent claim processing.
John B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
A last minute, complex trip was covered and, thankfully, we had no need to use it. But missed connections and mishaps along the way made it evident to me that trip insurance is necessary and sensible.
Jain L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It was easy to purchase. It gave me comfort knowing I had the coverage I needed "just in case". I am glad I didn't have to use it.
Harold B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I did not have to make a claim, fortunately. However, I cannot comment on the most important part of the plan, which is how well the claim process works.
RICHARD T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I am pleased to say that I did not need to file a claim and, therefore, I am not fully able to rated the insurance plan.
Margaret M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
Inexpensive way to have peace of mind when traveling.
Margaret S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It is difficult to write a review as I did not have to use this travel plan for any unexpected emergencies
Lida P. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
So easy to purchase. Your online chat support made everything quick and easy. I will be a repeat customer
Aaron B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Premium
I learned during this trip's insurance purpose that these plans are less useful for the non-medical aspects of a trip. It became clear to me that these plans are targeted more to folks that pay all costs and have no option of receiving a refund ONLY as of the day prior to your trip's departure.
For example, on our most recent 23 day trip one of our B&Bs would not give refunds after we were only four days into our trip and most other B&Bs would not give refunds only a few days prior to our first night's stay. According the person we spoke to at Insuremytrip there were no CSA or other companys' policies that would cover that situation since it was still refundable as of the day we left for our trip. So if we would have had to return home suddenly after five days into our trip, we would have lost the money for the B&B that needed 3 weeks notice for a full refund. In addition if both of us on this policy would have been incapacitated and unable to cancel all the other B&Bs that had better refund policies (say 2 or 3 days before our stay at them), we would still have to pay those B&Bs.
SO BE FOREWARNED: CSA and other companies will NOT pay unless it was prepaid and non-refundable the day before leaving on your trip. Perhaps the chances of this happening are low but it makes it more difficult to determine the amount of insurance to purchase...I had to file an amendment several times as I further planned the B+Bs for our trip. The travel part of the insurance seems to cater to the fully up front funded vacation via a third party. Wouldn't they have formulas to determine that risk an just fully cover all costs if something should happen during the trip?
That said the medical part of the policy is worth it. We didn't use it during this trip but we had to during a previous trip and were very satisfied.
For example, on our most recent 23 day trip one of our B&Bs would not give refunds after we were only four days into our trip and most other B&Bs would not give refunds only a few days prior to our first night's stay. According the person we spoke to at Insuremytrip there were no CSA or other companys' policies that would cover that situation since it was still refundable as of the day we left for our trip. So if we would have had to return home suddenly after five days into our trip, we would have lost the money for the B&B that needed 3 weeks notice for a full refund. In addition if both of us on this policy would have been incapacitated and unable to cancel all the other B&Bs that had better refund policies (say 2 or 3 days before our stay at them), we would still have to pay those B&Bs.
SO BE FOREWARNED: CSA and other companies will NOT pay unless it was prepaid and non-refundable the day before leaving on your trip. Perhaps the chances of this happening are low but it makes it more difficult to determine the amount of insurance to purchase...I had to file an amendment several times as I further planned the B+Bs for our trip. The travel part of the insurance seems to cater to the fully up front funded vacation via a third party. Wouldn't they have formulas to determine that risk an just fully cover all costs if something should happen during the trip?
That said the medical part of the policy is worth it. We didn't use it during this trip but we had to during a previous trip and were very satisfied.
Stephen S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We appreciate that you chose InsureMyTrip for your travel insurance needs. We hope that fellow customers will find your review and our response to be educational and informative. The industry standard for costs that are insurable for trip cancellation and trip interruption would be the nonrefundable costs that were pre-paid prior to your scheduled departure date. If you have any questions or concerns please call us at 800-487-4722.Sep 25,2017
Generali Global Assistance
Premium
I was trying to buy premises coverage for a vacation rental apartment, but the site gave me trip insurance instead, and then told me my request for the premises coverage could not go through.
William K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Kyle
Thank you for providing feedback on your policy.
On our site, we recommend the top rated Travel Insurance compies who provide trip protection, emergency medical and medical evacuation coverage. CSA is one of our providers who supply this coverage to us. It is possible that CSA provides Liability coverage for rentals, however since our site is not geared towards this type of coverage, you would have to purchase this directly with CSA.
Please feel free to contact us with any questions or concerns. We are available 7 days a week and can be reached at 1-800-487-4722.Sep 26,2017 -
Deborah
Generali Global Assistance
We're sorry to hear about your negative experience and want to help. All of our plans include a free look back period which allows customers to cancel their plan within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at (800) 348-9505 or via email at [email protected] as we’d like to try and help you find the coverage you were looking for. We hope to hear from you soon.Sep 28,2017