The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.
We attempted to contact the emergency number for directions and assistance, at no time did anyone answer the phone number nor respond. Thankfully, our travel agent had medical that we could use as CSA was non existent after paying for it. Paperwork said if it is an emergency, go ahead and seek help and we will reimburse later. I had not desire to argue with someone about who or what service I was provided. InsureMyTrip was very good. Access to the product purchased is another issue entirely. You can buy it, just not use it. I am uncertain what a customer service representative could do to assist me as buying the insurance wasn't an issue. Using it in an emergency is a whole new issue that InsureMyTrip probably can't control.
Donald F. would not
recommend this plan to a friend or relative.