Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 4849 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
CSA Travel Protection Custom
Had to file a claim. It took them over a week to get started, they only stated action when I followed up. Three times they emailed me different questions as they did not read the forms and scanned copies of all my receipts I sent them in the initial PDF. 1st attempt - They only read the first page of the pdf, did not scroll down so they asked for more receipts. I resent the papers for a second time. 2nd attempt - They asked for another receipt which I already sent, so I broke down the PDF and resent each receipt individually, effectively re-sending a third time. 3rd attempt - Finally, they asked the date for certain receipts, if they read the receipts I provided the date is clearly stated on them. I had to write the dates in an email as they where not capable of reading this from the receipt. If they read my paperwork correctly the first time I submitted, they would have settled it much faster. The lack of the company reading what I sent was frustrating, but the price was reasonable for basic insurance. Note to self never send one PDF to this company again, only send several jpg files. Due to the low price and the fact the claim was settled I gave it a recommendation.
Alexander P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience a claims issue after your initial filing, please contact InsureMyTrip and ask for a Customer Advocate. Our Customer Advocates are available 7 days a week by calling 800-487-4722.
    Sep 19,2015
The trip included a
CSA Travel Protection Custom
This was a strenuous and very physical trip in remote and challenging areas. It was reassuring to know that we had trip insurance just in case we got sick or injured.
Mary H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I was reassured to have it.
Carole M. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
It's always so easy to navigate the website and search for the best plan. I always purchase travel insurance before a trip. I've only had to use it twice but it gives me such peace of mind.
Cara B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We were satisfied with the coverage we chose and thought the cost was reasonable.
Edward C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
For the cost and length of the trip, all the plans are much too expensive. On the other hand, your service makes it very easy to make a selection from among the plans and it is less expensive to use your service rather than going through a travel agent.
Patricia F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Good coverage at a competitive price.
Stephen R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
The customer service was very helpful when I called InsureMyTrip for advice. The price for the policy was quite reasonable.
Peggy B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
This is at least my third purchase of travel insurance from CSA Travel Protection. I have been extremely satisfied with their customer service, the variety of plans and prices and the knowledge of their representatives. The on-line system is very simple and easy to use but it's also just as easy to call their 800 number and speak with a representative. CSA is available very late in the day and easily reachable. I have been very pleased with my interaction with CSA representatives. I will certainly use CSA again in the future.
Susan R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
While we did not have to use the CSA Travel Protection Custom plan, it was reassuring to know that we had the coverage to address an emergency if it happened.
Cecilia N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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