Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Had all documentation including costs, penalties, and refunds. However, form from Royal Caribbean did not comply with their rules that it must say "cancellation" and it was difficult to get that information from cruise line. As a result, there was a 2 month delay between time submitted and check received.
Kathleen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I can say how good this plan is, because I did not have to file a claim. By having this plan made me feel comfortable if there was a need.
Sharon W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.
Jason B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
I almost had to use the plan, which would have covered the trip. Fortunately, that didn't happen and we were able to go and enjoy. I would definitely look at Generali for my next vacation.
SHARON H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
Most of the time this is the best bang for the buck.
Bonita C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali insisted that we could not receive reimbursement after cancellation due to a medical condition. The condition was a sudden increase in falls while walking that occurred around the beginning of May , end of April. The treatment needed was purchase and use of a cane, prescribed by a physical therapist. Doctor visit was not necessary, although we did follow up later with the doctor, after cancelling the trip. I consider the refusal of coverage to have been borderline fraudulent.
Leslie F G. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
How are you supposed to make a claim
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!
When no-one answers the phone, or responds to emails. I have sent 3 emails and called 5 times and not a single answer. This is unacceptable! I took this policy based on a Clark Howard recommendation, and if I can’t make a claim, then what’s the point!
JENNIFER T. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
The plan fit my needs but didn’t need to file a claim
Vincent B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It’s hard to rate travel insure when there was no need to file a claim. My only ratings can be based on cost and coverage comparisons with other companies offerings.
Guy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Luckily I had no reason to file a claim, as my 15-day trip went smoothly, so I have no experience in having any issues or losses addressed by Insuremytrip. The online application process was quick and easy, and the price was reasonable, so I will likely use this company again.
Roberto M. would
recommend this plan to a friend or relative.