Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Had all documentation including costs, penalties, and refunds. However, form from Royal Caribbean did not comply with their rules that it must say "cancellation" and it was difficult to get that information from cruise line. As a result, there was a 2 month delay between time submitted and check received.
Kathleen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I almost had to use the plan, which would have covered the trip. Fortunately, that didn't happen and we were able to go and enjoy. I would definitely look at Generali for my next vacation.
SHARON H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Vacation Rental Damage Plan
Temporary insurance is always a waste of money.
Kevin K. would not
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Having this plan set my mind at ease. I knew I’d be taken care of if anything went wrong. Took the worry away and I could just enjoy my trip! The woman who assisted me was pleasant, helpful and actually was fun to chat with. I would definitely use this insurance again and highly recommend it!
Jackie B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
You don't list anyplace for a beneficiary.
B Mercedes C. would not
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Thank goodness we did not need to utilize this insurance plan. But it is a great peace of mind purchase.
Judy Y. would
recommend this plan to a friend or relative.
Generali Global Assistance
Vacation Rental Damage Plan
Was required by owner. Didn't have to use so very hard to evaluate if having it was worthwhile.
ROBERT M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn't have to use the insurance, thank goodness! Will buy again next year. Judy
Judy N. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.
Beth T. would not
recommend this plan to a friend or relative.
-
Angie
Hello Beth. We’re sorry for the inconvenience and will use your feedback to improve the claims process. Thanks for buying a Generali travel insurance plan.Jul 31,2023
Generali Global Assistance
Standard
didn't have to use the insurance, so have no comment as to how well it did or didn't work.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
did NOT choose that I wd recommend general to a friend of colleague; it was preselected. I am neutral.
also, re the satisfaction scale: there was no neutral to choose.
customer service rep with whom i dealt when buying the insurance was very helpful.
Kathleen B. would
recommend this plan to a friend or relative.