Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 4842 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom
Fortunately, I did not need to file a claim.
Jesus Q. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
First time I have purchased trip protection insurance. My Mom was going on this trip and she was the one who wanted it. Turns out I was the one who needed it. My husband became terminally ill about six weeks after the trip was booked. We had to cancel. The paperwork was cumbersome and difficult in some cases to get the required documentation (I realize some of this is not CSA's fault but a privacy thing), but in the end my claim was paid. The insurance was only for airfare. In future, I would probably only use if booking a more expensive trip (or if my Mom insists). Claim submitted in mid May, paid mid-July. Company was polite and accessible by phone.
Sandra P. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
We did not need to make a claim for anything, but this policy had the most comprehensive coverage of all the similarly priced plans (and even some more expensive ones). The process to purchase was very smooth and it gave us great peace of mind for our trip to Peru. Communication from CSA and Insuremytrip.com was excellent. I would buy again.
Christopher P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The Customer Care representative was extremely helpful and very pleasant.
Barbara T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The plan was more comprehensive than others I reviewed, and was competitively priced. This plan offered more protection for less cost than other carriers offering less coverage. Based on the scope of coverage and price comparisons, I would recommend CSA to others and will use the service for future vacations.
Ronald K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
We did not need the insurance or use it so we do not know how it would have been if we had needed to make a claim. It was too expensive since the odds are we would not need it and in fact did not need it.
Martin C. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Since I happily had no claim to file, I can't really comment on the value of the CSA Travel Protection Custom plan.
Lee G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I have used CSA for a few trips now. They are priced well, and the one time I needed to call on CSA services they handled it beautifully.
Shelley D. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Had to cancel trip due to hospitalization. Filed the documentation with CSA and they paid claim promptly and fully. Their communication is not great, but their service was very good.
Dennis H. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Customer Service was very helpful in making adjustments on short notice.
Richard B. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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