Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Generali has been incredibly frustrating. I thought I had a very clear case--I had a flight cancelled due to weather and I missed a prepaid first night at an expensive lodge, and I incurred extra travel expenses due to this. First, I've needed a password reset, and sent SIX requests for this and got nowhere. There is simply no way to get help with the website or your account, either online or by phone. For this reason alone I would never use them again. Second, Generali's way of doing business is to email me once every three weeks to ask for some new document--for instance, I had to provide a letter from the airline stating WHY the flight was cancelled (I'd already provided the one saying it WAS cancelled). Then I don't hear from them for 3 weeks. Then they want something else that seems redundant. Or, they tell me they didn't get the last email I sent despite the fact I always can provide the auto reply confirmation email. The latest email they sent me seems meant for someone else--they told me they didn't hear from my "agent" (I didn't use an agent!) and are closing my claim. They are very much looking for a way to not cover my straightforward claim.
Christine A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Angie
Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected].Feb 02,2023
The trip included a
cruise
Generali Global Assistance
Standard
Thankfully we did not need the insurance, but it gave us peace of mind knowing we had it if needed.
Kathleen R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I am glad I did not need any service and only needed the comfort of insurance in the event.
seymour s. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
The original trip, for which the insurance was purchased, was canceled by the travel company before the start of the program. The insurance company made it extremely difficult to transfer the insurance to the re-scheduled trip.
Martin K. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Fortunately, we did not have a need to file a claim.
James P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This plan gave me peace of mind for our cruise. It was affordable too.
Amos W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Cant review, fortunately i was not sick during my trip
JOHANNA O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Preferred
Came down with covid and also a secondary infection.
I call a representative who initially called back but I was being examined by a doc and asked to be called back.I was never called back even after reaching out a view times..I have now incurred doctor bills and lodging I lost and had to pay out of pocket ..This company failed to provide me with coverage I paid for..
I call a representative who initially called back but I was being examined by a doc and asked to be called back.I was never called back even after reaching out a view times..I have now incurred doctor bills and lodging I lost and had to pay out of pocket ..This company failed to provide me with coverage I paid for..
Terence B. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately I did not have to use the coverage
Kal O. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful