Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Vacation Rental Damage Plan
I only purchased this because my rental required it but the value seemed good.
Ashley D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Over the past 20 years, my wife and I have purchased approximately 16 Generali/CSA travel insurance policies through InsureMyTrip. InsureMyTrip reps have always been very responsive and great to work with. In general, we have been extremely pleased with Generali/CSA's Standard policy and service.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Due to a health issue in October 2022, I contacted Customer Service and sent an email to Generali that I wanted to purchase another policy for a trip in spring 2023 but needed clarification on coverage for a possible pre-existing condition. The C.S. rep couldn't answer it; he told me to read the policy. I did but with no clarification, I sent an email to Generali requesting an answer. Their generic response was for me to contact C. S. (again?) for the answer. This was bad service. So I purchased a policy from another insurance company that answered my question
In October 2022, I filed a claim with Generali/CSA for partial coverage payment due to our need to cancel our "insured" trip due to a health issue. In contrast to a small claim we filed with CSA about 8 years ago, (which was handled very well and promptly), there was a severe lack of service/response on this last (October 2022) claim. Generali's claims personnel did not respond to my requests for answers to my email questions. In one phone call in early December to the claims rep, (S. G.), I asked her for answers to my email questions. She informed me she hadn't read my two-month old claims report yet, but would get an answer to me in a day or two. NO ONE EVER RESPONDED.
On December 27, 2022 Generali informed me via email that they approved my claim and they would send a check to me (to receive) in 7-10 business days. HOORAY! They also asked for verification of my address. Their record was wrong so I sent two or three emails to them with the correct address (Circle vs Drive). Drive is another street. They never corrected the address.
On December 28, I received an email from Zelle (whoever they are) and was told THEY would be sending me the check (also to the incorrect address) but I needed to complete their form in four days which required me to accept "cookies" - not the kind to eat, I refused to respond to them as I wouldn't accept "cookies". The end result is that GENERALI SENT ME THE CHECK FOR THE FULL AMOUNT OF THE CLAIM which I received (even with the incorrect address) January 7, 2023. THANK YOU, GENERALI!
I think Generali is an honest company providing great coverages at a very reasonable price; however, because of their competition with other carriers, they need to improve their customer relations. When (and if) that occurs, I will then consider another purchase of their Standard policy.
Audrey A. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
I did not have to use the insurance, so it is hard to review. What I do appreciate is the help I get when I call InsureMyTrip. The cost of insurance is too high.
Ann A. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Agents don't call even after leaving messages!
Sudhir K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Easy to use and a variety of coverage and price options. Will use again.
Stephen S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I extended my vacation for 2 days however they would not allow me to extend my coverage
Mayer K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Upset about policy coverage and cost. My flight was delayed twice on the outbound trip, causing me to discomfort with waiting at the airport in excess of 3 hours, missing a night stay at hotel that was paid in advance and could not be refunded, and rental car co. closed prior to arrival. Finally secured rental car but it cost more. It doesn't look like policy coverage is applicable to make a claim, so now I've paid money to insure my trip and with incident occurred I do not have coverage.
Jerie H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Kaylie
Thank you for your feedback. Generali has provided the following response:
"Thank you for your feedback. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. A dedicated claims team member is reaching out to you to discuss your situation in greater detail. If you have any additional questions or concerns, please reach out to us at the number or email provided above."Jan 24,2023
Generali Global Assistance
Standard
The plan was comprehensive and it was easy to compare plans to determine what we needed. I felt comfortable with all documentation provided when we traveled.
Margaret N. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Preferred
Good news is that we did not need to use the plan
Jerry B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I had a very good experience with this company. I purchased this plan for a Disney trip for my family. We were in Florida when the most recent hurricane happened. Our flight was canceled and we had to find another hotel on short notice. At first I was concerned because when I called Generali I got a recording for emergency needs only. It was not an emergency and I just had a few questions. So the next morning I called Insure My Trip and spoke with a person immediately. He answered my questions and sent me a link to file a claim with this company. I saved all my receipts. When I got home I followed the instructions and sent the requested documents. Within 30 days my claim was settled and I received a check the next week. Definitely recommend!
Catherine S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
"We apologize that you had a difficult time reaching us via phone. We will share your feedback with the customer service team. You can also contact us via email at, [email protected]. We appreciate your feedback."