Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Preferred
Two days prior to our departure, we requested a supplemental letter confirming coverage under our policy for COVID-related medical expenses. An InsureMyTrip customer rep promptly contacted Generali, and within 24 hours we had our letter. No complaints, great customer service!
David S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Preferred
We always use insuremytrip. Nothing like pease of mind while traveling.
Evan G. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
The Plan covered everything I wanted and for a decent price. I used customer service when I booked the insurance - the Rep was very helpful.
Richard B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
It's difficult to rate a plan when there was no claim. I had to cancel our trip due to illness of my son-in-law needing emergency brain surgery. The timing fell into the resorts cancellation policy. Therefore I didn't need to use the insurance.
Karin F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had a lovely trip to Dubai, Senegal& Gambia with 5 friends from October 31-November 18, 2022! Thankfully our trip went relatively smoothly& only 1out of 12 suitcases was left behind but returned within 36hours! I thank GGA for coverage!
Lisa T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My flight was cancelled due to a "computer glitch" after waiting 2 hours on the plane and another few hours in the airport and Generali told us that this did not fall under "mechanical defect" so we were not reimbursed $800.
robert o. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The best part of the plan. Peace of mind
Dilcia Q. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Fortunately I didn’t need to use it so can’t comment on how they would handle a claim.
Albert S. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thankfully we didn’t have to file a claim. It was easy to purchase the insurance plan and the price was reasonable.
Katherine D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Very easy to navigate and easy to access.
Glad everything went well and did not have to use it!!!
Glad everything went well and did not have to use it!!!
Daniel T. would
recommend this plan to a friend or relative.
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.
"Hello Robert. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"