Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
In all the yrs I've bought insurance for 2 of us & then a family of 4
I've only claimed once !!!
when my husband hd a Heart Attack in USA !!!
We came fr UK ...& wd hv bn Bankrupt !!!
I've only claimed once !!!
when my husband hd a Heart Attack in USA !!!
We came fr UK ...& wd hv bn Bankrupt !!!
Lily W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Premium
My wife had an emergency medical condition requiring surgery arise just before we were going to take our trip. I filed the claim with CSA and everything was processed quickly and without issue.
Christopher Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Fortunately we did not have to use the insurance. Just knowing that we were covered in case anything happened made our trip worry free.
Neal K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
We had to cancel our trip because of weather. Our claim was processed promptly and all money was returned.
Douglas V. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
The peace of mind to know we had the coverage needed was great!. Happy to say we did not need to make a claim.
Our vacation was the trip of a lifetime!
Our vacation was the trip of a lifetime!
Anthony P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We had to cancel our trip because one member of our party was unexpectedly hospitalized for a mental illness. Most policies will cover claims if mental illness results in hospitalization, but not CSA. If there is any chance of a claim for this reason, people should avoid using this insurer.
Lisa F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Used you many times, no problem. Easy, good service, both for purchasing and for a claim previously requested.
Stephanie G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
We experienced a flight cancellation extending our trip by one day requiring overnight hotel stay. Filed a claim by email received by CSA 11/30/2015 and check in the mail to us 12/1/2015. Great Customer Service. We'll use CSA again.
Curtis S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
I believe the coverage was very adequate for our trip.
Daniel H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We worked with a customer service representative when purchasing our plan. He was totally professional and went the extra mile to help us select the best coverage for our situation. He didn't try to sell us anything we didn't need, and carefully explained the pros and cons of our options. Thanks so much!
Gayle Y. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
"We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We would like to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at [email protected]"