Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Vacation Rental Damage Plan
I only purchased this because my rental required it but the value seemed good.
Ashley D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Preferred
I extended my vacation for 2 days however they would not allow me to extend my coverage
Mayer K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Upset about policy coverage and cost. My flight was delayed twice on the outbound trip, causing me to discomfort with waiting at the airport in excess of 3 hours, missing a night stay at hotel that was paid in advance and could not be refunded, and rental car co. closed prior to arrival. Finally secured rental car but it cost more. It doesn't look like policy coverage is applicable to make a claim, so now I've paid money to insure my trip and with incident occurred I do not have coverage.
Jerie H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I had a very good experience with this company. I purchased this plan for a Disney trip for my family. We were in Florida when the most recent hurricane happened. Our flight was canceled and we had to find another hotel on short notice. At first I was concerned because when I called Generali I got a recording for emergency needs only. It was not an emergency and I just had a few questions. So the next morning I called Insure My Trip and spoke with a person immediately. He answered my questions and sent me a link to file a claim with this company. I saved all my receipts. When I got home I followed the instructions and sent the requested documents. Within 30 days my claim was settled and I received a check the next week. Definitely recommend!
Catherine S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
You buy travel insurance to feel secure in case something goes wrong with your plans. In our case nothing went wrong but we felt secure knowing we had coverage.
Ira W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
It's difficult to rate a plan when there was no claim. I had to cancel our trip due to illness of my son-in-law needing emergency brain surgery. The timing fell into the resorts cancellation policy. Therefore I didn't need to use the insurance.
Karin F. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had a lovely trip to Dubai, Senegal& Gambia with 5 friends from October 31-November 18, 2022! Thankfully our trip went relatively smoothly& only 1out of 12 suitcases was left behind but returned within 36hours! I thank GGA for coverage!
Lisa T. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My flight was cancelled due to a "computer glitch" after waiting 2 hours on the plane and another few hours in the airport and Generali told us that this did not fall under "mechanical defect" so we were not reimbursed $800.
robert o. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Kaylie
Dear Valued Customer,
Thank you for your feedback. The provider that you purchased with, Generali Global Assistance, has issued the following response.
"Hello Robert. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at [email protected]"Dec 21,2022
Generali Global Assistance
Vacation Rental Damage Plan
Happy to say we didn’t need it but having it gives you a sense of protection.
Mark S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I was fortunate to not have any problems, but had a sense of comfort knowing that I was covered if anything did go wrong.
Kelly J. would
recommend this plan to a friend or relative.
"Thank you for your feedback. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. The plan you purchased can provide coverage for additional expenses you incurred to return home or catch up with your scheduled trip if your trip is interrupted due to a covered reason, such as a flight delay resulting from adverse weather. A dedicated claims team member is reaching out to you to discuss your situation in greater detail. If you have any additional questions or concerns, please reach out to us at the number or email provided above."