Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5115 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom
I felt secured and protected when my dad contracted the norovirus on board the ship. I took him to the Medical Center without fear of the cost. Luckily, because of the medical condition, the cruise ship did not charge us for the visit, the injection, the pills, or room service. The cruise doctor called my dad every few hours to find out how he was doing, and finally lifted his quarantine after 48 hours. It was great knowing that we had insurance just in case. Thanks.
Mary B. would recommend this plan to a friend or relative.
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Fortunately, no coverage was needed. Therefore it's less of a value. But, I'm not complaining...it's wise for travelers to take out insurance as you never know what might come up.
Paul K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
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  • Empty Comment
CSA Travel Protection Custom
Most important thing is peace of mind, knowing that in an emergency everything will be taken cared of to recover unexpected extra cost burden...glad that everything went smooth during the entire trip...glad to be back home safe
Ronillo B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Since I did not have any issues or claims to file, it is difficult to assess how the insurance actually "works"! However, it seemed to cover what I needed to have covered. It is always good NOT to have to use the insurance!
Patricia H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
I bought your insurance many time and see how it changed in not good way. Medical goes as a secondary. This is new option now.
Svetlana K. would not recommend this plan to a friend or relative.
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Value
Claims no claim filed
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  • Zac
    Photo
    Thank you for your feedback on the policy. The CSA Travel Protection Custom plan is a solid, comprehensive plan with an extensive list of covered events for Trip Cancellation, Trip Interruption, and Travel Delay.

    For a valid medical claim CSA Travel Protection requires all bills and reports for medical and/or dental expenses claimed, any requested information related to the claimed expense(s), including but not limited to, an explanation of benefits from any other applicable insurance, and a signed patient authorization to release any information required by us, to investigate your claim.

    The large majority of travel insurance providers offer excess or secondary insurance. However, we do have several plans which are primary. In the future, please give us a call at 800-487-4722 so that we can assist you in selecting a plan that best suits your needs.
    Apr 01,2016
CSA Travel Protection Custom
I did not need to file a claim although I was delayed 12 hours. I called CSA from the airport to inquire about coverage and what are my options if would not be compensated by the airline. CSA representative was extremely informative and helpful guiding me exactly what should I do if needed to file a claim. I most certainly would consider CSA policy on my next trip!
Shaul G. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
Nothing of consequence happened so we never made a claim. Price was lower than many other offers though I still think that charging 5% of the cost of our trip for insurance was unreasonably high.
Paul W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. The insurance providers will use a few pieces of personal information to calculate the cost of a Comprehensive plan: the ages of the travelers, the number of travelers, the length of travel, and the cost of the trip. In general, you will find that most plans will cost 4%-10% of your total pre-paid, nonrefundable trip cost. Please call us at 800-487-4722 if you have any questions or concerns.

    Apr 01,2016
CSA Travel Protection Custom
not an expert on insurance, plan was fine for what I understand, but would not feel comfortable recomending
jean k. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Based on the fact that we have purchased travel insurance many times and never made a claim, I wish they would give us a bit of a price break.
Christopher F. would recommend this plan to a friend or relative.
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Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Thankfully I didn't need to use it for any reason, but it was good to have it in case.
Natasha L. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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