Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and visited Alaska rated the CSA Travel Protection Custom plan
4.47 out of 5
81
ratings and reviews
96%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
The purchasing process was easy and the plan was reasonably priced. Claims is where the insurer decides if the cost was worthwhile and since I did not have to make a claim, I can only hope the company would have done as it claimed! For an expensive trip, with NONREFUNDABLE charges, it seems wise to have insurance.
Robert S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I like the coverage. A few years ago, you covered a hotel stay when our flight was delayed - causing us to miss our connection. However, on this trip, my suitcase was lost at the disembarkation terminal. Holland America didn't find it for a week. (Turns out it got put back on the ship.) I thought I was going to have to file a claim. I thought I'd be in good shape because I had a list of things in my suitcase. But the form asks for brand, purchase place and price. Who has that information? I knew my favorite jeans were in the bag; but had no idea when or where I bought them, how much I paid or even what brand they were.

I'm sure glad they found the bag, because it sounds like I'd have had a hard time making a claim.
William D. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Mike
    Photo
    Thank you for your feedback and review. Regarding baggage claims, we recommend taking a picture or two of your bags (open of course) and their contents and emailing those photos to yourself before you travel just in case you need to file a claim. As you can imagine, it can be difficult to recall every item in your luggage.
    Jul 18,2013
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not have to use the policy but my wife became ill a week after our trip. It was well worth the cost for the peace of mind it provided us.
Donald E. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It would have been nice if coverage was extended to include cancellation for the illness or death of an extended family member. This was an issue I faced and I decided to take the trip.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Mike
    Photo
    Thank you for your review and suggestion. Cancel For Any Reason is available on certain package policies which would allow you to cancel should an extended family member fall ill etc. It is a time sensitive benefit, so it is necessary to purchase a policy within 10-21 days of your first trip payment/down payment. There are other qualifiers that must be met, so please contact us should you need Cancel For Any Reason on your next policy.
    Jul 05,2013
The trip included a
cruise
CSA Travel Protection Custom
No issues. No problems. Thankfully.
Miles G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
While the coverage seemed complete, It is very expensive, in our opinion and I might add the opinion of others we spoke to on the trip. Several did not buy the insurance because of the cost (though they would like to had coverage). Possibly lowering the cost would give you more customers and possibly more profits.
G Thomas G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Didn't need it, had it in case! Thanks. Fun trip!
John A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thankfully, I did not have to file a claim, so I can say nothing about the adequacy of the coverage.
William H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Given the vast array of choices, I found the easiest way to select the coverage I needed was to speak directly with a customer care representative. While I did not need to use the insurance, I felt better having it, especially with parents in their nineties!
Susan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Everything worked fine. Didn't need it. Because all. I wanted was insurance in case my 84 year old dad was going to get a life threatening problem.
I didn't shop much and took the first insurance I found.
So I shouldn't complain.
Is there something out there that fits my needs?
Conrad B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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