Travel Insurance Reviews for CSA Travel Protection Custom


The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rate the CSA Travel Protection Custom plan
(4.59 out of 5)
based on 5124 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
CSA Travel Protection Custom
This insurance plan was reasonably priced, provided the coverage we were looking for, and, fortunately, not needed. Really worth it for the peace of mind provided. I would definitely buy from this company again (provided the price remains competitive) in the future.
Thomas S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
The process was simple in obtaining a travel plan. Fortunately I did not need to use it.
Mindy W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
After complaining, the claim was processed very promptly. I was contacted by InsureMyTrip and they handled everything very professionally, efficiently, and with great results.
Yelena R. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy, and for allowing us to advocate on your behalf. We are pleased to learn that CSA Travel Protection paid the claim.
    Mar 18,2016
The trip included a
CSA Travel Protection Custom
Glad I didn't need to use it. Glad I had it in case I did.
Chris S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
My cruise was cancelled due to bankruptcy and this pathetic insurance policy was worth nothing to us. They refused to cover any airfare or accommodation loses what so ever, because they we not considered a covered event! Give me a break!
Ruth H. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We’ve reviewed your claim and a member of our team is reaching out to you to explain why your claim wasn’t payable. We aim to ensure our customers understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Thank you."
    Mar 21,2016
The trip included a
CSA Travel Protection Custom
I always get cruise insurance. You just never know what will happen. Others have not gotten it and had a medical emergency. It can get rather expensive.
Susan Averill T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
The claim was settled fast, within a week. I was very satisfied and the agent was a total professional. Thanks
Robert M. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
Thankfully we had no need to use the coverage afforded us by the plan, but we enjoyed peace of mind knowing we didn't need to worry.
Anthony S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
CSA Travel Protection Custom
This time we had no problem, but I would never travel without
CSA TRAVEL protection. On our previous trip I got sick just before leaving and got reimbursed for the flights and cruise without any problem in a short time after sending in the doctor note and paperwork. CSA has helped me a lot!
Monika K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
CSA Travel Protection Custom
We had to cancel our trip because one member of our party was unexpectedly hospitalized for a mental illness. Most policies will cover claims if mental illness results in hospitalization, but not CSA. If there is any chance of a claim for this reason, people should avoid using this insurer.
Lisa F. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following statement in response to your review:

    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. We would like to explain the coverages under the plan you purchased to help you better understand why your claim wasn’t payable. Please contact us at (800) 348-9505 or via email at csa@csatravelprotection.com"
    Mar 21,2016
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