Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Over the past 2 weeks I have made 14 telephone attempts to obtain an answer as to why my claim was only partially paid. Multiple voicemails and internal memos have not been answered except for one, from a Gerard Pardieu, which was unintelligible. I have not been able to make a satisfactory connection with a claims representative and I am becoming very frustrated. I am in the process of filing a complaint with the State of Washington Insurance Commissioner.
Don P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello Don, and thank you for your feedback. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. One of our dedicated claims team members will investigate your claim further and will follow up with you to provide additional information regarding the determination. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.Oct 27,2023
The trip included a
tour
Generali Global Assistance
Standard
Very accommodating with a small change I had to dates.
Elizabeth L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My tour was interrupted due to a flight cancellation and I was reimbursed fairly for the portion of the tour that I missed.
Nina F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Expensive but necessary for peace of mind.
Richard R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
always satisfied with generali policies: didn't need to use this one AND on a bright note, got paid for small hotel claim on a past policy with little issues to get the funds!!.... thanks guys!
Angela D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Luckily, no experience with claims. It was the lease expensive plan on the web site.
Dinesh S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
Although we did not to file any sort of claim, I always feel better knowing I am insured in case of accident or injury, in addition to other things like flight delay, luggage delay, etc.
Laurie P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Staff on the phone were professional, and helpful. They worked hard to answer all my questions. I felt like they wanted to be sure I understood ithe coverages. I felt I was covered on the trip. I have no way of commenting on the process of filing a claim or how claims would have been accepted and paid. But their attention to making sure my questions were answered in the initial interactions installed confidence they would be handled professionally.
Stephen C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I went on a bus trip to Mt. Rushmore and then Yellowstone. Trip perfect did not need t file any claims, Thanks for the interest and the great rates.
Michael M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Thankfully, I’ve never needed to utilize the insurance on the many trips I’ve insured.
Jane K. would
recommend this plan to a friend or relative.