Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
cruise
Global Alert!
Preferred
Good coverage. Easy to purchase and understand what is covered. Competitive pricing.
William B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
The Global Alert! Preferred plan provided the coverage I wanted for trip cancellation and medical evacuation. I shopped around, and found this policy to be the best value for money, which in my opinion is more important than a simple price comparison. Fortunately, I did not have to file a claim, but the policy documents made it very clear what to do in the event of a claim or need for assistance while traveling, so I felt very confident that I was in good hands while traveling abroad.
Robert J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Did not file a claim so cannot comment on the quality of the claims process.
Fred S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
We had no need to use the plan, but for the price, the security of having it was well worth it.
Joyce T. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
I hate trip mate
Had I known I was dealing with trip mate I would not have bought the policy
Had I known I was dealing with trip mate I would not have bought the policy
Arthur M. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback. We are sorry to learn that you are dissatisfied with the policy. In the future, if you are looking for guidance in selecting a travel insurance plan that addresses this concern, please contact us at 800-487-4722 where a licensed representative would be happy to assist you.Nov 28,2017
The trip included a
cruise
tour
Global Alert!
Preferred
Would love to see a Rider options available to cover Rental cars. It was hard for me to find reasonable priced coverage for my rental cars. The rental car companies offered plans, but were very expensive.
Mark F. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
This was the first time we purchased trip insurance. We are now in our 70's and we were leaving the country and it was an expensive trip. There was actually a death on our cruise. The insurance gave us peace of mind. I carried a copy of the page summary of the plan in my purse everywhere we went on tours of different countries. I will do it again when we travel afar.
Mark K. would
recommend this plan to a friend or relative.
The trip included a
cruise
Global Alert!
Preferred
As a claims adjuster, I was shocked at the poor customer service provided. Personnel didn't understand the policy or coverage. Could never speak to the claims representative. Complete documentation submitted on a relatively simple claim and yet it took over two months to be paid, and only when insuremytrip interceded.
William S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Global Alert!
Preferred
Best deal I could find for trip insurance.
Robert L. would
recommend this plan to a friend or relative.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.