Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
tour
Global Alert!
Preferred
I think the price was a bit high, considering the likelihood of a claim (lack of likelihood, that is). However, this particular trip was so expensive that having some protection from serious issues was necessary. While I have never filed a claim, I have needed to use the Global Assist plan once when our reservations for a flight home were cancelled and we were stuck overnight in Mexico without a peso in our pockets.
Kurt S. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Of course we are grateful that we did not need to use the insurance, but we travelled with the knowledge that all reasonable risks were covered just in case and at a fair cost. Our company kept in contact with emails summarizing our coverage right before the trip and providing quick links to important phone numbers for the plan just in case. Very professional.
Michael S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Global Alert!
Preferred
My reservations about GlobalAlert! are not about the actual coverage. Rather, I had issues with TripMate, the company which processes claims for Global Alert and a number of other insurers. They took an excessively long time to process my claim. I initiated the claim on 10/29/14 and was told that they would have it resolved in 15 business days. I supplied them will all requested information in a very timely fashion, as I wanted to be made whole for financial losses I had incurred. I had to call repeatedly and basically become a nuisance to make anything happen. I was told over and over again that my claim was in "expedited" status, meant to make me think that they were trying to push it through rapidly. I was finally notified on 1/8/15 that my claim was settled. This was a day after I threatened to complain to Global Alert. The foot-dragging and excuse-making on the part of TripMate was epic. This should not have been difficult or lengthy. The final information they claim they needed from the airline could have been obtained on 10/30 with a simple phone call or email. In the end, and this reflects positively on Global Alert and the coverage, I was fully compensated for my loss.
Maury M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are please learn that your claim was covered, and were satisfied with Global Alert's coverage. We are sorry to learn that your claim took several months to pay. In the future, please contact InsureMyTrip and request a customer advocate. Our customer advocates assist customers with the claims process by contacting the insurance companies to help resolve claims issues.Jan 13,2015
The trip included a
tour
Global Alert!
Preferred
Can't really comment on how good the plan was except in writing since fortunately we didn't have occasion to make a claim. We went with it because it seem relatively reasonable for what it was covering but I don't know whether it would have been difficult to get actual payment if we had needed it or not. Glad we didn't have to find out!
Susan C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Global Alert!
Preferred
We did not make a claim - so I have no ideas about claim service. I was disappointed that the coverage for pre-existing conditions was so strict. At the time I booked the Safari I had not made any of the flight, hotel or other arrangements, but was not allowed to buy the coverage I thought I really needed.
Margaret G. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Show
reviews per page.