Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
cruise
tour
Global Alert!
Preferred
We filed a claim for a medical problem. The claim was handled efficiently and fairly. We are very pleased with the insurance plan.
Veronica C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
There is no way to accurately gauge a plan unless and until you actually need to use it. This plan APPEARED, through its coverage documents, to have covered everything, but, thankfully, we didn't need to find out how well the plan really performed.
Do we have "buyers' remorse" for purchasing it? NO. Would we purchase it again? YES. Can we accurately comment on how well the plan covered us (or would have covered us) in the event that we had actually had to file a claim? NO. So, completing this survey is actually pretty pointless.
Do we have "buyers' remorse" for purchasing it? NO. Would we purchase it again? YES. Can we accurately comment on how well the plan covered us (or would have covered us) in the event that we had actually had to file a claim? NO. So, completing this survey is actually pretty pointless.
Michael B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
I bought the plan due to having a sick relative. Otherwise, I wouldn't have bought it, because I think the price is too high for the temporary coverage which is provided. The best result was that I didn't have to use it.
William S. would
recommend this plan to a friend or relative.
-
Carol
Thank you very much for your reply.
Comprehensive plan premiums are based on the age of the travelers, trip cost and length of trip. Although you purchased an excellent plan, you may wish to call us for your next trip since there may be plans that are more competitively priced.
Customer Care is available weekdays from 7:00 AM to midnight EST and weekends from 9:00 AM to 9:00 PM.Jun 22,2018
The trip included a
cruise
Global Alert!
Preferred
Fortunately we did not have a need for anything covered by the policy but it was good to know that it was there in case something would have happened. We made reservations for a cruise a long time in advance of the trip and it was good to know that if something unexpected happened we would not have been out the money for the trip.
Roberta M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Provided what we needed
Gary S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
The "peace of mind" this plan offered easily made it worth the cost.
Anthony B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for taking the time to submit your review.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.May 25,2018
The trip included a
cruise
tour
Global Alert!
Preferred
Had to cancel for medical reasons months in advance and notified hem with two MD documentations & all paperwork immediately in Jan and have finally received two checks just now (after fighting with the help of Insure My trip customer assistants to get as much of my money due (still short $75 they say they do not have to pay). They don't contact you back, they don't follow through and after hours of holding on the phone, they hang up on you and don't call back or finally get a person and they receipt script words to your questions that are the same for everything and don't answer anything you are answering. They didn't approve all charges and then gave me a little of that extra money owed and said that was it. Terrible and lie to me and treated me terrible! Did not follow their contract. Travel multiple vacations ayear and always have insurance and anytime I have gottn sick while on vacation and had medical expenses, had to cancel or anything, it was paid immediately and with no issues from other companies. DO NO USE THEM!!!! THEY DISERVE TO BE SUED AND PUT IN THEIR PLACE WHICH IS NOT ALOWWD TO DO BUSINESS ANYOE AND PAY FOR INTEREST AND SUFFERING OF ALL THE PEOPLE THEY DID NOT DO WHAT THEY WERE SUPPOSE TO OR DO IT IN A TIMELY MANNER.
Faye K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Global Alert!
Preferred
Fortunately I didn't have to use it------but seemed like good coverage for the price------paid right away so I could get pre-existing condition waiver.....
Stewart W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Had to file a claim as was unable to travel. It took a long time and I had to insure my trip involved to finally get my refund for the trip.
Frani R. would
recommend this plan to a friend or relative.
Please feel free to call Customer Care at 800-487-4722 if you have any questions. We are available weekdays from 7:00 AM to midnight EST and weekends from 9:00 AM to 9:00 PM EST.